jN
james N
1 reviews | Active since Aug 2020
05 May 2026, 12:07
Home of Terrible service
Terrible service received from them, I requested a refund on my account as I had overpaid, I waited a whole month for that refund to be actioned, they deducted both April and May's amount from it but I am now receiving emails saying my account is in arrears. I have tried to call their billing department on numerous occasions but sit on hold and no call backs.
Home of fast is a joke , better home of terrible service
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Replies (1)
MetroFibre Networx's replyOfficial
05 May 2026, 12:19Dear James,
Thank you for taking the time to share your feedback.
Your concerns regarding the refund request, account balance discrepancies, and difficulties reaching the billing department have been noted. This matter is currently being reviewed with the relevant finance team to verify the allocation of payments and refund processing on your account.
We will be in contact with you directly to provide clarity and assist with resolving the outstanding queries.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the refund request, account balance discrepancies, and difficulties reaching the billing department have been noted. This matter is currently being reviewed with the relevant finance team to verify the allocation of payments and refund processing on your account.
We will be in contact with you directly to provide clarity and assist with resolving the outstanding queries.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 May 2026, 12:19
Official
Dear James,
Thank you for taking the time to share your feedback.
Your concerns regarding the refund request, account balance discrepancies, and difficulties reaching the billing department have been noted. This matter is currently being reviewed with the relevant finance team to verify the allocation of payments and refund processing on your account.
We will be in contact with you directly to provide clarity and assist with resolving the outstanding queries.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the refund request, account balance discrepancies, and difficulties reaching the billing department have been noted. This matter is currently being reviewed with the relevant finance team to verify the allocation of payments and refund processing on your account.
We will be in contact with you directly to provide clarity and assist with resolving the outstanding queries.
Best regards,
Marilize
MetroFibre Complaints & Escalations