CL
Cobus L
1 reviews | Active since Oct 2020
25 Jun 2022, 21:09
Home-Connect & MetroFibre - service is down
Our WiFi internet is down since Friday morning 10:00. Nearly 35 hours! No action from both Home-Connect and MetroFibre. Poor service.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
26 Jun 2022, 07:03Dear Cobus
Thank you for taking the time to review our services.
Your feedback is extremely valuable to us.
Please be aware that your issue will be examined internally, and you will receive feedback from an agent.
Kind Regards,
MetroFibre
Thank you for taking the time to review our services.
Your feedback is extremely valuable to us.
Please be aware that your issue will be examined internally, and you will receive feedback from an agent.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Jun 2022, 07:03
Official
Dear Cobus
Thank you for taking the time to review our services.
Your feedback is extremely valuable to us.
Please be aware that your issue will be examined internally, and you will receive feedback from an agent.
Kind Regards,
MetroFibre
Thank you for taking the time to review our services.
Your feedback is extremely valuable to us.
Please be aware that your issue will be examined internally, and you will receive feedback from an agent.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
26 Jun 2022, 07:17Dear Cobus
Thank you for taking our call. Kindly be advised that your link is down. We have logged you a ticket and requested the maintenance department to prioritise this matter and assist as soon as possible.
Your ticket reference number is 183068.
Please expect a call from one of the technicians.
Kind Regards,
MetroFibre
Thank you for taking our call. Kindly be advised that your link is down. We have logged you a ticket and requested the maintenance department to prioritise this matter and assist as soon as possible.
Your ticket reference number is 183068.
Please expect a call from one of the technicians.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Jun 2022, 07:17
Official
Dear Cobus
Thank you for taking our call. Kindly be advised that your link is down. We have logged you a ticket and requested the maintenance department to prioritise this matter and assist as soon as possible.
Your ticket reference number is 183068.
Please expect a call from one of the technicians.
Kind Regards,
MetroFibre
Thank you for taking our call. Kindly be advised that your link is down. We have logged you a ticket and requested the maintenance department to prioritise this matter and assist as soon as possible.
Your ticket reference number is 183068.
Please expect a call from one of the technicians.
Kind Regards,
MetroFibre
CL
Cobus L's updateReviewer Update
27 Jun 2022, 18:39This problem is still unresolved. It is now a crisis as we are loosing money. This is due too bad customer service anb poor communication.
Please can this matter be escalated and prioitized to the highest level?
The reaction time from MetroFibre is pathetic.
If not resolved in 24 hours, then I will cancel my service and move to your competition.
Regards
Cobus lubbe
Please can this matter be escalated and prioitized to the highest level?
The reaction time from MetroFibre is pathetic.
If not resolved in 24 hours, then I will cancel my service and move to your competition.
Regards
Cobus lubbe
CL
Cobus L's update27 Jun 2022, 18:39
Reviewer Update
This problem is still unresolved. It is now a crisis as we are loosing money. This is due too bad customer service anb poor communication.
Please can this matter be escalated and prioitized to the highest level?
The reaction time from MetroFibre is pathetic.
If not resolved in 24 hours, then I will cancel my service and move to your competition.
Regards
Cobus lubbe
Please can this matter be escalated and prioitized to the highest level?
The reaction time from MetroFibre is pathetic.
If not resolved in 24 hours, then I will cancel my service and move to your competition.
Regards
Cobus lubbe
MetroFibre Networx's replyOfficial
27 Jun 2022, 18:43Dear Cobus
Kindly note that this matter has been escalated and prioritized.
We will provide you with feedback.
Kind Regards
MetroFibre
Kindly note that this matter has been escalated and prioritized.
We will provide you with feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply27 Jun 2022, 18:43
Official
Dear Cobus
Kindly note that this matter has been escalated and prioritized.
We will provide you with feedback.
Kind Regards
MetroFibre
Kindly note that this matter has been escalated and prioritized.
We will provide you with feedback.
Kind Regards
MetroFibre
CL
Cobus L's updateReviewer Update
28 Jun 2022, 12:29What is the status of this problem! I need to know when our internet wii be back on!
CL
Cobus L's update28 Jun 2022, 12:29
Reviewer Update
What is the status of this problem! I need to know when our internet wii be back on!
MetroFibre Networx's replyOfficial
28 Jun 2022, 13:22Dear Cobus
Please be aware that the problem is being addressed.
An agent will be in contact to provide you with an update.
Kind Regards,
MetroFibre
Please be aware that the problem is being addressed.
An agent will be in contact to provide you with an update.
Kind Regards,
MetroFibre
MetroFibre Networx's reply28 Jun 2022, 13:22
Official
Dear Cobus
Please be aware that the problem is being addressed.
An agent will be in contact to provide you with an update.
Kind Regards,
MetroFibre
Please be aware that the problem is being addressed.
An agent will be in contact to provide you with an update.
Kind Regards,
MetroFibre