Higher instalment for less connectivity
They increased my monthly instalment cheekily without my permission whereas their breaks in fibre service have been constant, repeated and sometimes for days at a time which means I have had to overspend on purchasing mobile data due to the lack of wifi in my home. It's a terrible company who increases their prices as their services rapidly declined. They should be refunding me for their failures.
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MetroFibre Networx's replyOfficial
28 Nov 2023, 10:07Dear Ryno
I sincerely apologize for the inconvenience and frustration you've experienced, and I appreciate you bringing this matter to our attention. Your concerns are important to us, and we are committed to addressing them promptly.
To clarify the recent increase in your monthly installment, we have raised the matter with the relevant internal stakeholders for immediate investigation. We will provide you with a detailed explanation of the adjustment and, if necessary, explore options to better align with your preferences.
Additionally, we have raised a credit note request with our support team to thoroughly investigate the service downtime you have faced. This will help us determine the appropriate compensation for any inconvenience caused by the breaks in fibre service.
I understand the impact these issues have on your daily life, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Kind Regards
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced, and I appreciate you bringing this matter to our attention. Your concerns are important to us, and we are committed to addressing them promptly.
To clarify the recent increase in your monthly installment, we have raised the matter with the relevant internal stakeholders for immediate investigation. We will provide you with a detailed explanation of the adjustment and, if necessary, explore options to better align with your preferences.
Additionally, we have raised a credit note request with our support team to thoroughly investigate the service downtime you have faced. This will help us determine the appropriate compensation for any inconvenience caused by the breaks in fibre service.
I understand the impact these issues have on your daily life, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Kind Regards
Marilize
MetroFibre Networx's reply28 Nov 2023, 10:07
Official
Dear Ryno
I sincerely apologize for the inconvenience and frustration you've experienced, and I appreciate you bringing this matter to our attention. Your concerns are important to us, and we are committed to addressing them promptly.
To clarify the recent increase in your monthly installment, we have raised the matter with the relevant internal stakeholders for immediate investigation. We will provide you with a detailed explanation of the adjustment and, if necessary, explore options to better align with your preferences.
Additionally, we have raised a credit note request with our support team to thoroughly investigate the service downtime you have faced. This will help us determine the appropriate compensation for any inconvenience caused by the breaks in fibre service.
I understand the impact these issues have on your daily life, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Kind Regards
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced, and I appreciate you bringing this matter to our attention. Your concerns are important to us, and we are committed to addressing them promptly.
To clarify the recent increase in your monthly installment, we have raised the matter with the relevant internal stakeholders for immediate investigation. We will provide you with a detailed explanation of the adjustment and, if necessary, explore options to better align with your preferences.
Additionally, we have raised a credit note request with our support team to thoroughly investigate the service downtime you have faced. This will help us determine the appropriate compensation for any inconvenience caused by the breaks in fibre service.
I understand the impact these issues have on your daily life, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Kind Regards
Marilize