High Latency, High pings, **** poor quality service and incorrect billing

Billed incorrectly and no feedback on issue being resolved. Upgraded to a 10mb line for R599 but being billed as R1336. Tried getting a breakdown on the amount but mails are being ignored continuously.

I have email evidence on price agreed upon and what I’m being billed. Will also send mails to consumer watchdog for unfair practice by service provider with **** poor customer experience.

Call center agent just as clueless.

My advice is to not even attempt taking out fibre with them as the latency is also the worst. Pings close to 300 every 15 minutes..