GH
Garth H
1 reviews | Active since May 2023
01 Nov 2024, 12:29
HERE WE GO AGAIN...USELESS COMPANY
Logged a support request on the 29th October, FTTH First Line Support] Re: Client Portal: General Ticket - Ticket 465587.
Today is the 01st NOVEMBER & no one is home!!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)GH
Garth H's updateReviewer Update
01 Nov 2024, 12:30A day ago was contacted by MF to rate their service. Gave them a 0 out of 10, NOW YOU KNOW WHY?????????????????????????????????????????????????????????????????????????
GH
Garth H's update01 Nov 2024, 12:30
Reviewer Update
A day ago was contacted by MF to rate their service. Gave them a 0 out of 10, NOW YOU KNOW WHY?????????????????????????????????????????????????????????????????????????
MetroFibre Networx's replyOfficial
04 Nov 2024, 13:31Dear Garth
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you’ve encountered with your fibre service. We understand how essential it is for you to have reliable connectivity, and we’re here to ensure your concerns are resolved as soon as possible.
While we’re eager to assist, we kindly request further clarity on the specific issues you are experiencing, as this will help us resolve your concerns more effectively. Additionally, please note that we have attempted to reach you via phone, but we were unfortunately unable to connect.
Your patience and cooperation during this process are greatly appreciated. We look forward to receiving your feedback so that we can move forward promptly with our investigation and get your service back to optimal performance.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you’ve encountered with your fibre service. We understand how essential it is for you to have reliable connectivity, and we’re here to ensure your concerns are resolved as soon as possible.
While we’re eager to assist, we kindly request further clarity on the specific issues you are experiencing, as this will help us resolve your concerns more effectively. Additionally, please note that we have attempted to reach you via phone, but we were unfortunately unable to connect.
Your patience and cooperation during this process are greatly appreciated. We look forward to receiving your feedback so that we can move forward promptly with our investigation and get your service back to optimal performance.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Nov 2024, 13:31
Official
Dear Garth
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you’ve encountered with your fibre service. We understand how essential it is for you to have reliable connectivity, and we’re here to ensure your concerns are resolved as soon as possible.
While we’re eager to assist, we kindly request further clarity on the specific issues you are experiencing, as this will help us resolve your concerns more effectively. Additionally, please note that we have attempted to reach you via phone, but we were unfortunately unable to connect.
Your patience and cooperation during this process are greatly appreciated. We look forward to receiving your feedback so that we can move forward promptly with our investigation and get your service back to optimal performance.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you’ve encountered with your fibre service. We understand how essential it is for you to have reliable connectivity, and we’re here to ensure your concerns are resolved as soon as possible.
While we’re eager to assist, we kindly request further clarity on the specific issues you are experiencing, as this will help us resolve your concerns more effectively. Additionally, please note that we have attempted to reach you via phone, but we were unfortunately unable to connect.
Your patience and cooperation during this process are greatly appreciated. We look forward to receiving your feedback so that we can move forward promptly with our investigation and get your service back to optimal performance.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
GH
Garth H's updateReviewer Update
05 Nov 2024, 09:29No service from any of your channels. What is the point of allocating a ticket number if it jus gets ignored. This is not the first time so clearly your service team are clueless...
GH
Garth H's update05 Nov 2024, 09:29
Reviewer Update
No service from any of your channels. What is the point of allocating a ticket number if it jus gets ignored. This is not the first time so clearly your service team are clueless...
MetroFibre Networx's replyOfficial
12 Nov 2024, 13:22Dear Garth,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and delay in addressing your issue.
We have worked on your connection, and the technical issue has now been resolved. Please test your connection at your convenience to confirm that you are now able to connect. We did attempt to reach you by phone to verify, but unfortunately, we were unable to get in touch.
If you continue to experience any issues or need further assistance, please do not hesitate to let us know. We’re here to help, and we want to ensure that your service is fully restored.
Thank you for your patience, and we hope everything is now running smoothly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and delay in addressing your issue.
We have worked on your connection, and the technical issue has now been resolved. Please test your connection at your convenience to confirm that you are now able to connect. We did attempt to reach you by phone to verify, but unfortunately, we were unable to get in touch.
If you continue to experience any issues or need further assistance, please do not hesitate to let us know. We’re here to help, and we want to ensure that your service is fully restored.
Thank you for your patience, and we hope everything is now running smoothly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Nov 2024, 13:22
Official
Dear Garth,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and delay in addressing your issue.
We have worked on your connection, and the technical issue has now been resolved. Please test your connection at your convenience to confirm that you are now able to connect. We did attempt to reach you by phone to verify, but unfortunately, we were unable to get in touch.
If you continue to experience any issues or need further assistance, please do not hesitate to let us know. We’re here to help, and we want to ensure that your service is fully restored.
Thank you for your patience, and we hope everything is now running smoothly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and delay in addressing your issue.
We have worked on your connection, and the technical issue has now been resolved. Please test your connection at your convenience to confirm that you are now able to connect. We did attempt to reach you by phone to verify, but unfortunately, we were unable to get in touch.
If you continue to experience any issues or need further assistance, please do not hesitate to let us know. We’re here to help, and we want to ensure that your service is fully restored.
Thank you for your patience, and we hope everything is now running smoothly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations