VB
Veronique B
1 reviews | Active since May 2013
24 Oct 2025, 07:25
Help! Is there a human to speak to? Your AI sucks!
Can someone from Metrofibre please call me URGENTLY!!!! I’ve been trying to reach you since yesterday afternoon. Your automated system is clueless and even makes defamatory and incorrect remarks about account holders. Still - great product. Shocking customer and after-service when in need!!!!
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
24 Oct 2025, 08:09Dear Veronique,
Thank you for reaching out and sharing your feedback. We truly appreciate your patience and the opportunity to assist. Our team will be in touch with you shortly to discuss your concerns and ensure you receive the support you need.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your feedback. We truly appreciate your patience and the opportunity to assist. Our team will be in touch with you shortly to discuss your concerns and ensure you receive the support you need.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Oct 2025, 08:09
Official
Dear Veronique,
Thank you for reaching out and sharing your feedback. We truly appreciate your patience and the opportunity to assist. Our team will be in touch with you shortly to discuss your concerns and ensure you receive the support you need.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your feedback. We truly appreciate your patience and the opportunity to assist. Our team will be in touch with you shortly to discuss your concerns and ensure you receive the support you need.
Best regards,
Marilize
MetroFibre Complaints & Escalations
VB
Veronique B's updateReviewer Update
24 Oct 2025, 16:18Hi there
Now I do t have WiFi at all anymore…. No connection 🤷♀️
Please, I’m begging. Could someone call me urgently?
This is affecting my life and work immensely!!!
Now I do t have WiFi at all anymore…. No connection 🤷♀️
Please, I’m begging. Could someone call me urgently?
This is affecting my life and work immensely!!!
VB
Veronique B's update24 Oct 2025, 16:18
Reviewer Update
Hi there
Now I do t have WiFi at all anymore…. No connection 🤷♀️
Please, I’m begging. Could someone call me urgently?
This is affecting my life and work immensely!!!
Now I do t have WiFi at all anymore…. No connection 🤷♀️
Please, I’m begging. Could someone call me urgently?
This is affecting my life and work immensely!!!
MetroFibre Networx's replyOfficial
24 Oct 2025, 16:37Dear Veronique Breugelmans
Thank you for reaching out, and we sincerely apologise for the inconvenience you’re experiencing.
We’ve tried calling you so that we can assist with your connection issue, but unfortunately, the call went to voicemail. Please could you confirm a convenient time for us to contact you, or you may return our call at your earliest convenience so that we can resolve this matter urgently.
We understand how important your connection is, especially when it impacts your work and daily life, and we want to get this sorted as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Oct 2025, 16:37
Official
Dear Veronique Breugelmans
Thank you for reaching out, and we sincerely apologise for the inconvenience you’re experiencing.
We’ve tried calling you so that we can assist with your connection issue, but unfortunately, the call went to voicemail. Please could you confirm a convenient time for us to contact you, or you may return our call at your earliest convenience so that we can resolve this matter urgently.
We understand how important your connection is, especially when it impacts your work and daily life, and we want to get this sorted as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
VB
Veronique B's updateReviewer Update
24 Oct 2025, 16:56For some reason the phone didn’t ring but the missed call message came through. I called back and spoke to Rosco at SMME who informed me that I’m not registered as an SMME even though that was was I was signed up for and also what presents on my invoices. After almost 24 hours of trying to get this issue resolved, being told my account is not paid, then being told oops that was a mistake - apologies, to still have dropped WiFi to having no WiFi at all now… I’m panicking. I rely on my WiFi for business and safety. Please help ASAP. I’m very concerned.
VB
Veronique B's update24 Oct 2025, 16:56
Reviewer Update
For some reason the phone didn’t ring but the missed call message came through. I called back and spoke to Rosco at SMME who informed me that I’m not registered as an SMME even though that was was I was signed up for and also what presents on my invoices. After almost 24 hours of trying to get this issue resolved, being told my account is not paid, then being told oops that was a mistake - apologies, to still have dropped WiFi to having no WiFi at all now… I’m panicking. I rely on my WiFi for business and safety. Please help ASAP. I’m very concerned.