Have submitted order in July, still no modem. Bad experience!!!

Very bad experience with MetroFibre. I have submitted my order in the first week of July. It was said that Fibre will be live in the complex in September/October. I again followed up, and then I get excuses EVERY time. The complex is now LIVE, but still my modem is not installed (but other units already have modems installed). I have to each time follow up with MetroFibre on the status. No client service whatsoever. Why is my modem still not installed, when I have placed my order in July? I then contacted Dawie from EXZA (who handles the installation) and they don't even have my order????? If my modem is not installed by Friday, 10 Nov, then you can cancel my installation. I will then rather get LTE-A!!! BAD SERVICE METROFIBRE!!!!