Have no network connection since tuesday, call yesterday and they promised to call me back, today i've been calling since the morning and nobody answer the phone. i go through the sales department, Lebogang tried to help and promised that Thandeka will ca

Dear Lucia,

Thank you for sharing your experience. We understand how disruptive it is to be without connectivity, especially when attempts to reach support do not yield timely responses.

Your report has been prioritised for urgent investigation by our technical teams to determine the cause of the outage and restore your connection as quickly as possible. We are also reviewing the communication challenges you’ve experienced to ensure that you receive the updates and support required.

Our team will be in touch with further feedback and assistance to resolve this matter.

Best regards,
Marilize
MetroFibre Complaints & Escalations