NS
NQOBILE S
1 reviews | Active since Jul 2014
15 May 2025, 11:39
Harassing me yet no refund still 30 days long overdue
So metrofibre is now harassing me about collecting a router that they collected from me already in April , they busy sending me emails asking when can they come and collect ? Collect what because you guys took that router and still owe me my refund which has been over 30days now you guys are just withholding my money God knows for what ? Il make my way to your guys offices and I swear you guys will pay me right there and then . Tell your collection people to go jump please as I do not have that router you guys collected it . Mxm
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Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
15 May 2025, 11:58Dear NQOBILE SITHOLE
Thank you for bringing this matter to our attention.
We understand your frustration regarding the repeated communication about the router collection and the outstanding refund. Your concerns are valid, and the experience you've described does not reflect the standard of service we aim to deliver.
Our records will be re-examined urgently to verify the collection that took place in April and to ensure the refund process is correctly aligned. We are also escalating this matter internally to prevent any further unnecessary communication from our collection team.
You will receive a detailed update on the status of your refund and the next steps to resolve this matter as soon as possible.
We appreciate your patience while we work to bring this matter to a close.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 May 2025, 11:58
Official
Dear NQOBILE SITHOLE
Thank you for bringing this matter to our attention.
We understand your frustration regarding the repeated communication about the router collection and the outstanding refund. Your concerns are valid, and the experience you've described does not reflect the standard of service we aim to deliver.
Our records will be re-examined urgently to verify the collection that took place in April and to ensure the refund process is correctly aligned. We are also escalating this matter internally to prevent any further unnecessary communication from our collection team.
You will receive a detailed update on the status of your refund and the next steps to resolve this matter as soon as possible.
We appreciate your patience while we work to bring this matter to a close.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
NS
NQOBILE S's updateReviewer Update
15 May 2025, 12:02Ai Koketso honestly I’m tired been dealing with you guys since the 5th April , so no one knows the white guy who came to my place in April to collect the router seriously ? 2 to 3 weeks later now I get emails about a collection ? So this collection will now further delay my refund ? I can’t even be angry anymore the way you guys have defeated me with your incompetence at metrofibre seems like no one knows what they doing there a serious joke of a company
NS
NQOBILE S's update15 May 2025, 12:02
Reviewer Update
Ai Koketso honestly I’m tired been dealing with you guys since the 5th April , so no one knows the white guy who came to my place in April to collect the router seriously ? 2 to 3 weeks later now I get emails about a collection ? So this collection will now further delay my refund ? I can’t even be angry anymore the way you guys have defeated me with your incompetence at metrofibre seems like no one knows what they doing there a serious joke of a company
MetroFibre Networx's replyOfficial
15 May 2025, 12:09Good day Nqobile
Thank you for your continued engagement and for raising your concerns.
Your feedback has been noted, and the matter is receiving further escalation. We are working with our internal teams to trace the collection that took place in April and to ensure that your refund is processed without further delay.
Thank you for your continued engagement and for raising your concerns.
Your feedback has been noted, and the matter is receiving further escalation. We are working with our internal teams to trace the collection that took place in April and to ensure that your refund is processed without further delay.
You will receive a direct update from our team with confirmation on the next steps and resolution time frame.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 May 2025, 12:09
Official
Good day Nqobile
Thank you for your continued engagement and for raising your concerns.
Your feedback has been noted, and the matter is receiving further escalation. We are working with our internal teams to trace the collection that took place in April and to ensure that your refund is processed without further delay.
Thank you for your continued engagement and for raising your concerns.
Your feedback has been noted, and the matter is receiving further escalation. We are working with our internal teams to trace the collection that took place in April and to ensure that your refund is processed without further delay.
You will receive a direct update from our team with confirmation on the next steps and resolution time frame.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
NS
NQOBILE S's updateReviewer Update
15 May 2025, 12:12Whatever honestly il believe all this when I see my money back into my account which is long overdue for now I’m still going to very much tarnish metrofribre name to everyone I know and people where I stayed at Riverside place until you guys do right by me , thanks no need for us to further discuss any of this .
NS
NQOBILE S's update15 May 2025, 12:12
Reviewer Update
Whatever honestly il believe all this when I see my money back into my account which is long overdue for now I’m still going to very much tarnish metrofribre name to everyone I know and people where I stayed at Riverside place until you guys do right by me , thanks no need for us to further discuss any of this .
MetroFibre Networx's replyOfficial
15 May 2025, 12:38Good day Nqobile
We acknowledge your concerns and understand the level of frustration caused by the delay in processing your refund. Please be assured that the matter remains a priority, and our team is actively working to bring it to resolution.
We acknowledge your concerns and understand the level of frustration caused by the delay in processing your refund. Please be assured that the matter remains a priority, and our team is actively working to bring it to resolution.
While you’ve indicated there’s no need for further discussion, we remain available should you wish to engage at any point. Our goal is to ensure this matter is finalized and closed to your satisfaction.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 May 2025, 12:38
Official
Good day Nqobile
We acknowledge your concerns and understand the level of frustration caused by the delay in processing your refund. Please be assured that the matter remains a priority, and our team is actively working to bring it to resolution.
We acknowledge your concerns and understand the level of frustration caused by the delay in processing your refund. Please be assured that the matter remains a priority, and our team is actively working to bring it to resolution.
While you’ve indicated there’s no need for further discussion, we remain available should you wish to engage at any point. Our goal is to ensure this matter is finalized and closed to your satisfaction.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations