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Adv Quinten Sam van der Heever

1 reviews | Active since Mar 2020

12 Mar 2020, 13:01

Happy with Customer Service!

We had ordered a 50up/50down fibre line through Metrofibre in the Pretoria area. Our area isn't live yet, so I cannot attest to the fibre itself, however the service we have received has been sterling! The technicians installing the line itself were friendly, professional and capable. They were also well organized, worked efficiently, were well informed and were able to answer our questions. The call and support center has likewise treated us very well. They have been patient, professional and informative. They actively returned our calls and emails and followed up to ensure that our queries were answered. If this is an indicator of the service they deliver, I am very much looking forward to staying a client for a long time!

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply12 Mar 2020, 21:04
Official
Good day Adv H

We strive towards service excellence and we are very excited to hear about your great experience.We would also like to thank you for taking the time in commending the team who work tirelessly to ensure that our customers stay connected. Have a wonderful day.

Kind regards

MetroFibre