NM
Nomfundo M
1 reviews | Active since Jul 2019
05 Jul 2025, 20:04
Handover for services not rendered
NOM703.i ended paying for services not rendered to MetroFibre. As they have handed over my name to Attorneys . I would never recommend their services to anyone .
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
05 Jul 2025, 20:06Dear Nomfundo Mfundisi
Thank you for bringing this matter to our attention.
We understand your frustration regarding the handover process and the concerns raised about being charged for services you believe were not rendered. This is certainly not the experience we aim to deliver, and we recognize how upsetting this situation must be.
Your feedback has been noted, and we will escalate this matter internally for review. Our team will look into the account history and the handover details to ensure that everything is handled fairly and accurately.
We appreciate you taking the time to share your experience. Should you wish to provide any further details or supporting documents, please feel free to reply to this email so we can assist you further.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand your frustration regarding the handover process and the concerns raised about being charged for services you believe were not rendered. This is certainly not the experience we aim to deliver, and we recognize how upsetting this situation must be.
Your feedback has been noted, and we will escalate this matter internally for review. Our team will look into the account history and the handover details to ensure that everything is handled fairly and accurately.
We appreciate you taking the time to share your experience. Should you wish to provide any further details or supporting documents, please feel free to reply to this email so we can assist you further.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Jul 2025, 20:06
Official
Dear Nomfundo Mfundisi
Thank you for bringing this matter to our attention.
We understand your frustration regarding the handover process and the concerns raised about being charged for services you believe were not rendered. This is certainly not the experience we aim to deliver, and we recognize how upsetting this situation must be.
Your feedback has been noted, and we will escalate this matter internally for review. Our team will look into the account history and the handover details to ensure that everything is handled fairly and accurately.
We appreciate you taking the time to share your experience. Should you wish to provide any further details or supporting documents, please feel free to reply to this email so we can assist you further.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand your frustration regarding the handover process and the concerns raised about being charged for services you believe were not rendered. This is certainly not the experience we aim to deliver, and we recognize how upsetting this situation must be.
Your feedback has been noted, and we will escalate this matter internally for review. Our team will look into the account history and the handover details to ensure that everything is handled fairly and accurately.
We appreciate you taking the time to share your experience. Should you wish to provide any further details or supporting documents, please feel free to reply to this email so we can assist you further.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
NM
Nomfundo M's updateReviewer Update
05 Jul 2025, 20:13Only when my matter is resolved , I would recommend you to someone else. I was invoiced and yet I never used your services .
NM
Nomfundo M's update05 Jul 2025, 20:13
Reviewer Update
Only when my matter is resolved , I would recommend you to someone else. I was invoiced and yet I never used your services .
MetroFibre Networx's replyOfficial
06 Jul 2025, 12:01Good Day
Our team is looking into your query and will assist accordingly.
Kind regards,
SibonisoMetroFibre Complaints & Escalations
Our team is looking into your query and will assist accordingly.
Kind regards,
SibonisoMetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jul 2025, 12:01
Official
Good Day
Our team is looking into your query and will assist accordingly.
Kind regards,
SibonisoMetroFibre Complaints & Escalations
Our team is looking into your query and will assist accordingly.
Kind regards,
SibonisoMetroFibre Complaints & Escalations