Handed over for charges incorrectly charged after cancelling my account and no one is willing to correct my statement

I am extremely disappointed with the service I have received from MetroFibre regarding my account (KHA662). I submitted a cancellation request on December 1, 2023, yet I have continued to receive charges for January and February 2024 despite confirming my cancellation multiple times.

Despite numerous emails and phone calls to both MetroFibre and Hahn Collections, my account remains incorrect. I have been told that the account has been handed over to collections, yet the charges have not been reversed. It seems like neither party is willing or able to resolve this issue, which has led to endless collection calls and a balance on my account that should not exist.

I am frustrated by the lack of communication and accountability from MetroFibre. I urge potential customers to consider this experience before choosing their services. It has been a stressful ordeal, and I hope this review serves as a warning to others.