nN
nvanstaden N
1 reviews | Active since May 2016
06 Nov 2022, 18:22
Half Job done
Friday has been one week that my link has been installed however the splicing has not yet been done. I have been calling daily and every time an agents tells me it has been escalated and the tech will call me to schedule and still i am waiting for them. Overall i have never had an issue with them but this time i obviously made the wrong choice. I have 3 other lines with metro and considering its been not that bad. I have been patient as i as well work for an ISP and i know it can get tough but its been a bit to long an my patience is running extremely low now.
I need this link spliced ASAP and i need my connection up and running.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
06 Nov 2022, 18:40Good evening, Nadine
Thank you for bringing this to our attention.
Kindly note we sincerely do apologize for the service you have received with us thus far.
Please note that we have escalated the matter and we will revert back to you as soon as possible.
Kind Regards
Metrofibre
Thank you for bringing this to our attention.
Kindly note we sincerely do apologize for the service you have received with us thus far.
Please note that we have escalated the matter and we will revert back to you as soon as possible.
Kind Regards
Metrofibre
MetroFibre Networx's reply06 Nov 2022, 18:40
Official
Good evening, Nadine
Thank you for bringing this to our attention.
Kindly note we sincerely do apologize for the service you have received with us thus far.
Please note that we have escalated the matter and we will revert back to you as soon as possible.
Kind Regards
Metrofibre
Thank you for bringing this to our attention.
Kindly note we sincerely do apologize for the service you have received with us thus far.
Please note that we have escalated the matter and we will revert back to you as soon as possible.
Kind Regards
Metrofibre
nN
nvanstaden N's updateReviewer Update
09 Nov 2022, 05:48Good Morning,
Thank you for the quick action on the splicing team, however now i need the line provisioned.
I called in after the splicing team was here to activate the line and the agent on the other line advised it will take a few min. Yesterday morning again i called in and another agent advised again it will take a few min and still this morning the line was not provisioned as yet. Im not used to the level of services from MFN. Please can you assist me in getting this line active.
Thank you for the quick action on the splicing team, however now i need the line provisioned.
I called in after the splicing team was here to activate the line and the agent on the other line advised it will take a few min. Yesterday morning again i called in and another agent advised again it will take a few min and still this morning the line was not provisioned as yet. Im not used to the level of services from MFN. Please can you assist me in getting this line active.
nN
nvanstaden N's update09 Nov 2022, 05:48
Reviewer Update
Good Morning,
Thank you for the quick action on the splicing team, however now i need the line provisioned.
I called in after the splicing team was here to activate the line and the agent on the other line advised it will take a few min. Yesterday morning again i called in and another agent advised again it will take a few min and still this morning the line was not provisioned as yet. Im not used to the level of services from MFN. Please can you assist me in getting this line active.
Thank you for the quick action on the splicing team, however now i need the line provisioned.
I called in after the splicing team was here to activate the line and the agent on the other line advised it will take a few min. Yesterday morning again i called in and another agent advised again it will take a few min and still this morning the line was not provisioned as yet. Im not used to the level of services from MFN. Please can you assist me in getting this line active.
MetroFibre Networx's replyOfficial
09 Nov 2022, 08:08Good day Nadine.
Thank you for bringing this to our attention.
Kindly note one of our agents will be in contact to assist further.
Kindly be advised we sincerely do apologise for the inconvenience.
Kind Regards
Metrofibre
Thank you for bringing this to our attention.
Kindly note one of our agents will be in contact to assist further.
Kindly be advised we sincerely do apologise for the inconvenience.
Kind Regards
Metrofibre
MetroFibre Networx's reply09 Nov 2022, 08:08
Official
Good day Nadine.
Thank you for bringing this to our attention.
Kindly note one of our agents will be in contact to assist further.
Kindly be advised we sincerely do apologise for the inconvenience.
Kind Regards
Metrofibre
Thank you for bringing this to our attention.
Kindly note one of our agents will be in contact to assist further.
Kindly be advised we sincerely do apologise for the inconvenience.
Kind Regards
Metrofibre
nN
nvanstaden N's updateReviewer Update
09 Nov 2022, 12:50Team this is getting ridicules. you make promises and don't keep by them. No tech has called me and the agent promised me she would call my by 12 to follow up. I advised her that the fibre has to be active today considering how patient i have been i cant see this being unreasonable. Get this fixed please today
nN
nvanstaden N's update09 Nov 2022, 12:50
Reviewer Update
Team this is getting ridicules. you make promises and don't keep by them. No tech has called me and the agent promised me she would call my by 12 to follow up. I advised her that the fibre has to be active today considering how patient i have been i cant see this being unreasonable. Get this fixed please today
MetroFibre Networx's replyOfficial
09 Nov 2022, 14:08Dear Nadine
We do also apologise for the lack of communication from our side
A technician will be in contact with you by COB.
Kind Regards
MetroFibre
We do also apologise for the lack of communication from our side
A technician will be in contact with you by COB.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Nov 2022, 14:08
Official
Dear Nadine
We do also apologise for the lack of communication from our side
A technician will be in contact with you by COB.
Kind Regards
MetroFibre
We do also apologise for the lack of communication from our side
A technician will be in contact with you by COB.
Kind Regards
MetroFibre