JV
Jason V
1 reviews | Active since Dec 2016
18 Jan 2025, 08:14
Guess they feel they don't need to be open and honest their terms and conditions, wonder what other surprises is waiting
Pitty to there's no option for 0 stars, I emailed them a few days ago, have a line with them for my mother, now in Dec they apparently don't run debit orders, and in January they deduct a double amount, but nowhere it states that in their terms and conditions....so they come and blindside you every January.
Who's fault is it you guys don't run debit orders in December, is it cause you on holiday or what's the issue.....does that make it your customers fault? No communication from them about this whatsoever....just pay up and have a nice day I guess
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MetroFibre Networx's replyOfficial
19 Jan 2025, 10:29Dear Jason
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how upsetting it is, and we deeply regret the lack of communication regarding this matter.
Please know that we have escalated your query to our finance department as a priority. We have requested that they urgently attend to the matter and contact you directly to provide further assistance and resolve the issue promptly.
Your feedback is extremely valuable, and we will ensure that we address the breakdown in communication to prevent such situations in the future. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how upsetting it is, and we deeply regret the lack of communication regarding this matter.
Please know that we have escalated your query to our finance department as a priority. We have requested that they urgently attend to the matter and contact you directly to provide further assistance and resolve the issue promptly.
Your feedback is extremely valuable, and we will ensure that we address the breakdown in communication to prevent such situations in the future. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Jan 2025, 10:29
Official
Dear Jason
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how upsetting it is, and we deeply regret the lack of communication regarding this matter.
Please know that we have escalated your query to our finance department as a priority. We have requested that they urgently attend to the matter and contact you directly to provide further assistance and resolve the issue promptly.
Your feedback is extremely valuable, and we will ensure that we address the breakdown in communication to prevent such situations in the future. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how upsetting it is, and we deeply regret the lack of communication regarding this matter.
Please know that we have escalated your query to our finance department as a priority. We have requested that they urgently attend to the matter and contact you directly to provide further assistance and resolve the issue promptly.
Your feedback is extremely valuable, and we will ensure that we address the breakdown in communication to prevent such situations in the future. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations