TP
Thevan P
1 reviews | Active since Aug 2019
10 Jun 2020, 11:30
GUARANTEED PROMISE OF NON DELIVERY!
A shout out to Olefile and Key Customer sales for not delivering on my fibre as promised. Ironically, my tenant had his fibre installed in a week and I have been waiting for months on end. It is actually going on 3 months since my application was acknowledged. I gather that some customers are just not important so be weary of the guaranteed promise of non delivery and not even having the decency to get back to you and state that your FTTH is not a priority.
DISHEARTENING AND UNPROFESSIONAL SERVICE!
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Replies (2)
MetroFibre Networx's replyOfficial
10 Jun 2020, 14:46Good afternoon Thevan
Thank you for your message. Can you please send us your ticket number, ISP name (if you have requested a service through another ISP than MFN), as well as full contact details so that we can escalate your issue to the correct department?
Thanking you in advance,
The MetroFibre Team
Thank you for your message. Can you please send us your ticket number, ISP name (if you have requested a service through another ISP than MFN), as well as full contact details so that we can escalate your issue to the correct department?
Thanking you in advance,
The MetroFibre Team
MetroFibre Networx's reply10 Jun 2020, 14:46
Official
Good afternoon Thevan
Thank you for your message. Can you please send us your ticket number, ISP name (if you have requested a service through another ISP than MFN), as well as full contact details so that we can escalate your issue to the correct department?
Thanking you in advance,
The MetroFibre Team
Thank you for your message. Can you please send us your ticket number, ISP name (if you have requested a service through another ISP than MFN), as well as full contact details so that we can escalate your issue to the correct department?
Thanking you in advance,
The MetroFibre Team
TP
Thevan P's updateReviewer Update
19 Jun 2020, 17:2219th June 2020 and still no FTTH. I was told that I be up and running on the 12th June 2020. Router was installed but there was something wrong with the supply cable. No urgency to resolve. An individual came out on the 17th June and promised that the it would be running within an hour. The 19th June and still no fibre. Phone the call centre, give all my details and kept on hold for about 25 mins without any response. Where to from here? Is there anyone that can help?
TP
Thevan P's update19 Jun 2020, 17:22
Reviewer Update
19th June 2020 and still no FTTH. I was told that I be up and running on the 12th June 2020. Router was installed but there was something wrong with the supply cable. No urgency to resolve. An individual came out on the 17th June and promised that the it would be running within an hour. The 19th June and still no fibre. Phone the call centre, give all my details and kept on hold for about 25 mins without any response. Where to from here? Is there anyone that can help?