TM
Tanyaradzwa M
1 reviews | Active since Sept 2021
07 Mar 2024, 11:33
Greedy folks
How do you debit an account yet the wifi is not working at the new apartment??? I want my money back. I informed webafrica that I am moving yet u still debited while metrofibre doesn’t work at the new apartment! I want my money you stupid ******
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MetroFibre Networx's replyOfficial
07 Mar 2024, 11:52Dear Tanyaradzwa
We sincerely apologize for the inconvenience you've experienced with your Wi-Fi service. We understand your frustration and want to assist you in resolving this matter as quickly as possible.
Upon reviewing your account, we would like to clarify that MetroFibre is your Fibre Network Operator (FNO), responsible for providing the physical fibre infrastructure to your premises. However, the billing and service provisioning for your internet connection are managed by your Internet Service Provider (ISP), WebAfrica.
As your FNO, MetroFibre does not directly handle the billing or service provisioning between WebAfrica and yourself. Therefore, we recommend reaching out to WebAfrica directly to address the billing discrepancy and any issues with your Wi-Fi service.
We understand the importance of having a reliable internet connection, especially in a new apartment, and we apologize for any inconvenience caused by the service interruption. Please contact WebAfrica at your earliest convenience to resolve this matter, and if you require any assistance from our end, please don't hesitate to let us know.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you've experienced with your Wi-Fi service. We understand your frustration and want to assist you in resolving this matter as quickly as possible.
Upon reviewing your account, we would like to clarify that MetroFibre is your Fibre Network Operator (FNO), responsible for providing the physical fibre infrastructure to your premises. However, the billing and service provisioning for your internet connection are managed by your Internet Service Provider (ISP), WebAfrica.
As your FNO, MetroFibre does not directly handle the billing or service provisioning between WebAfrica and yourself. Therefore, we recommend reaching out to WebAfrica directly to address the billing discrepancy and any issues with your Wi-Fi service.
We understand the importance of having a reliable internet connection, especially in a new apartment, and we apologize for any inconvenience caused by the service interruption. Please contact WebAfrica at your earliest convenience to resolve this matter, and if you require any assistance from our end, please don't hesitate to let us know.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply07 Mar 2024, 11:52
Official
Dear Tanyaradzwa
We sincerely apologize for the inconvenience you've experienced with your Wi-Fi service. We understand your frustration and want to assist you in resolving this matter as quickly as possible.
Upon reviewing your account, we would like to clarify that MetroFibre is your Fibre Network Operator (FNO), responsible for providing the physical fibre infrastructure to your premises. However, the billing and service provisioning for your internet connection are managed by your Internet Service Provider (ISP), WebAfrica.
As your FNO, MetroFibre does not directly handle the billing or service provisioning between WebAfrica and yourself. Therefore, we recommend reaching out to WebAfrica directly to address the billing discrepancy and any issues with your Wi-Fi service.
We understand the importance of having a reliable internet connection, especially in a new apartment, and we apologize for any inconvenience caused by the service interruption. Please contact WebAfrica at your earliest convenience to resolve this matter, and if you require any assistance from our end, please don't hesitate to let us know.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you've experienced with your Wi-Fi service. We understand your frustration and want to assist you in resolving this matter as quickly as possible.
Upon reviewing your account, we would like to clarify that MetroFibre is your Fibre Network Operator (FNO), responsible for providing the physical fibre infrastructure to your premises. However, the billing and service provisioning for your internet connection are managed by your Internet Service Provider (ISP), WebAfrica.
As your FNO, MetroFibre does not directly handle the billing or service provisioning between WebAfrica and yourself. Therefore, we recommend reaching out to WebAfrica directly to address the billing discrepancy and any issues with your Wi-Fi service.
We understand the importance of having a reliable internet connection, especially in a new apartment, and we apologize for any inconvenience caused by the service interruption. Please contact WebAfrica at your earliest convenience to resolve this matter, and if you require any assistance from our end, please don't hesitate to let us know.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind Regards
Marilize
MetroFibre Complaints