JL
John L
1 reviews | Active since Jul 2024
12 Feb 2026, 12:30
Great service
Great experience all round. One note is that it is very hard to contact via cellphone and takes quite long to get a call back when logging a ticket
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MetroFibre Networx's replyOfficial
12 Feb 2026, 12:59Dear John Langley
Thank you for the wonderful review and for sharing your experience with us. We’re delighted to hear that you had a great experience overall.
We also appreciate your honest feedback regarding the difficulty in reaching us via cellphone and the delay in callbacks. This insight is valuable and helps us improve our response times and accessibility.
Thank you again for your support — we truly value it.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Feb 2026, 12:59
Official
Dear John Langley
Thank you for the wonderful review and for sharing your experience with us. We’re delighted to hear that you had a great experience overall.
We also appreciate your honest feedback regarding the difficulty in reaching us via cellphone and the delay in callbacks. This insight is valuable and helps us improve our response times and accessibility.
Thank you again for your support — we truly value it.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations