TC
Tanya C
1 reviews | Active since Jul 2020
06 Jul 2020, 20:41
Great provider,however support needs work
i was recommended Metrofibre by my sister after she got connected with them. i also decided to get myself connected and have been connected for the past 3 days. however, my 4G is not connecting at all on any device. called and called today and the ladies who were assisting kept on resetting the router and nothing. can someone please help me here as it seems your support is letting you down.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
06 Jul 2020, 21:47Good evening Tanya,
Thank you for your message. Can you please provide us with your full address, contact details and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Can you please provide us with your full address, contact details and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Best regards,
MetroFibre Networx's reply06 Jul 2020, 21:47
Official
Good evening Tanya,
Thank you for your message. Can you please provide us with your full address, contact details and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Can you please provide us with your full address, contact details and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Best regards,
TC
Tanya C's updateReviewer Update
07 Jul 2020, 10:39i wasn't given a ticket number. i was assisted by a lady called Kagiso. my 2.4ghz is what is giving me problems. i cannot get access and noone seems to be able to help. the 5G is working fine but all phones are 4G so that is a huge problem for me. i am thinking of withdrawing my contract now because i doesn't help if i cannot connect.
Unit 14 Midway Gardens
Unit 14 Midway Gardens
TC
Tanya C's update07 Jul 2020, 10:39
Reviewer Update
i wasn't given a ticket number. i was assisted by a lady called Kagiso. my 2.4ghz is what is giving me problems. i cannot get access and noone seems to be able to help. the 5G is working fine but all phones are 4G so that is a huge problem for me. i am thinking of withdrawing my contract now because i doesn't help if i cannot connect.
Unit 14 Midway Gardens
Unit 14 Midway Gardens
MetroFibre Networx's replyOfficial
07 Jul 2020, 10:56Good day Tanya,
Please can you send us your telephone number?
Regards,
The MetroFibre Team
Please can you send us your telephone number?
Regards,
The MetroFibre Team
Best regards,
MetroFibre Networx's reply07 Jul 2020, 10:56
Official
Good day Tanya,
Please can you send us your telephone number?
Regards,
The MetroFibre Team
Please can you send us your telephone number?
Regards,
The MetroFibre Team
Best regards,
TC
Tanya C's updateReviewer Update
07 Jul 2020, 10:58Someone is on the phone with me. my number is ***. we reset the router and i am now connected.
Thank you for responding.
Thank you for responding.
TC
Tanya C's update07 Jul 2020, 10:58
Reviewer Update
Someone is on the phone with me. my number is ***. we reset the router and i am now connected.
Thank you for responding.
Thank you for responding.
MetroFibre Networx's replyOfficial
07 Jul 2020, 11:10It is only a pleasure Tanya,
Enjoy your connectivity.
The MetroFibre Team
Enjoy your connectivity.
The MetroFibre Team
Best regards,
MetroFibre Networx's reply07 Jul 2020, 11:10
Official
It is only a pleasure Tanya,
Enjoy your connectivity.
The MetroFibre Team
Enjoy your connectivity.
The MetroFibre Team
Best regards,