Great Products, Terrible Customer Service

I have been a customer of MetroFibre for quite some time now, primarily because of their excellent products. The internet speeds and reliability are top-notch, and I have been more than satisfied on that front.

However, when it comes to customer service, it's a completely different story. I have been experiencing issues with my internet for the past two days, leaving me without any connection. I have called their customer service hotline multiple times but to no avail. Either the line is constantly engaged or I'm put on hold for what seems like an eternity.

It is incredibly frustrating to be left in the dark, especially when you rely on the internet for work and communication. The lack of urgency and responsiveness from MetroFibre's customer service team is simply unacceptable.