MW
Mike W
1 reviews | Active since Nov 2023
08 Nov 2024, 11:03
Great Fibre offering - but otherwise totally ***********
Your customer service is non existent. Rating ZERO Your Billing Department is *********** and rude Rating Zero Your fibre service is top notch! (Your only saving grace) Rating 5
Feeling generous so average rating of 2
I think it is time to lodge a CPA complaint and a complaint with ICASSA!
HOW DARE YOU NOT EVEN RESPOND TO MY EMAILS OR REQUEST FOR A CALL????
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
08 Nov 2024, 11:47Dear Mike,
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the delays and lack of response you have experienced. We regret that our communication has not met your expectations and understand the frustration this has caused.
To address your billing query, we have escalated your case to our Finance department, who are now prioritizing it for urgent resolution. They will review and address your concerns promptly, and you can expect a follow-up shortly.
We appreciate your feedback on our fibre service, and we are committed to ensuring our customer support matches the quality of our connection. Thank you for your patience as we work to resolve this matter, and please feel free to reach out if there is anything further we can do to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the delays and lack of response you have experienced. We regret that our communication has not met your expectations and understand the frustration this has caused.
To address your billing query, we have escalated your case to our Finance department, who are now prioritizing it for urgent resolution. They will review and address your concerns promptly, and you can expect a follow-up shortly.
We appreciate your feedback on our fibre service, and we are committed to ensuring our customer support matches the quality of our connection. Thank you for your patience as we work to resolve this matter, and please feel free to reach out if there is anything further we can do to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Nov 2024, 11:47
Official
Dear Mike,
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the delays and lack of response you have experienced. We regret that our communication has not met your expectations and understand the frustration this has caused.
To address your billing query, we have escalated your case to our Finance department, who are now prioritizing it for urgent resolution. They will review and address your concerns promptly, and you can expect a follow-up shortly.
We appreciate your feedback on our fibre service, and we are committed to ensuring our customer support matches the quality of our connection. Thank you for your patience as we work to resolve this matter, and please feel free to reach out if there is anything further we can do to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the delays and lack of response you have experienced. We regret that our communication has not met your expectations and understand the frustration this has caused.
To address your billing query, we have escalated your case to our Finance department, who are now prioritizing it for urgent resolution. They will review and address your concerns promptly, and you can expect a follow-up shortly.
We appreciate your feedback on our fibre service, and we are committed to ensuring our customer support matches the quality of our connection. Thank you for your patience as we work to resolve this matter, and please feel free to reach out if there is anything further we can do to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations