nS
nicholas S
1 reviews | Active since Jan 2021
26 Nov 2024, 15:52
Great employee.
While metrofibre does get a bad rep from its service as far as I have seen... I would like to thank Lerato from metrofibre technical for her great assistance in getting an order for an ONT sorted for me. I was waiting for 3 weeks and I was in contact with her for 1 day and the next day it was sorted. She continued phoning me to update and ensure that things are happening. Thank you Lerato!!
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MetroFibre Networx's replyOfficial
26 Nov 2024, 16:03Dear Nicholas
Thank you for your patience while we worked on your installation and for taking the time to share your positive experience with Lerato.
We are delighted to hear that Lerato was able to assist you efficiently and ensure your ONT order was sorted promptly. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her and the team.
Your kind words inspire us to keep improving. Should you need further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience while we worked on your installation and for taking the time to share your positive experience with Lerato.
We are delighted to hear that Lerato was able to assist you efficiently and ensure your ONT order was sorted promptly. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her and the team.
Your kind words inspire us to keep improving. Should you need further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Nov 2024, 16:03
Official
Dear Nicholas
Thank you for your patience while we worked on your installation and for taking the time to share your positive experience with Lerato.
We are delighted to hear that Lerato was able to assist you efficiently and ensure your ONT order was sorted promptly. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her and the team.
Your kind words inspire us to keep improving. Should you need further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience while we worked on your installation and for taking the time to share your positive experience with Lerato.
We are delighted to hear that Lerato was able to assist you efficiently and ensure your ONT order was sorted promptly. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her and the team.
Your kind words inspire us to keep improving. Should you need further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations