MH
Mark H
1 reviews | Active since Jul 2011
26 May 2022, 13:43
Great customer support
Have a few problems with MetroFibre's system at the moment. Broadband connection working intermittently. Fabulous service from their support line though in getting a fult logged. Thank you Karien :-)
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
26 May 2022, 14:12Dear Mark
Thank you for the 4-star rating, we appreciate it.
We always strive to deliver the best services for our customers.
We will be sure to inform Karien of your thank you message.
Kind Regards,
MetroFibre
Thank you for the 4-star rating, we appreciate it.
We always strive to deliver the best services for our customers.
We will be sure to inform Karien of your thank you message.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 May 2022, 14:12
Official
Dear Mark
Thank you for the 4-star rating, we appreciate it.
We always strive to deliver the best services for our customers.
We will be sure to inform Karien of your thank you message.
Kind Regards,
MetroFibre
Thank you for the 4-star rating, we appreciate it.
We always strive to deliver the best services for our customers.
We will be sure to inform Karien of your thank you message.
Kind Regards,
MetroFibre
MH
Mark H's updateReviewer Update
26 May 2022, 14:31And please follow-up on my open Job / Ticket ... 172873. Am totally reliant on your network for my work!
MH
Mark H's update26 May 2022, 14:31
Reviewer Update
And please follow-up on my open Job / Ticket ... 172873. Am totally reliant on your network for my work!
MetroFibre Networx's replyOfficial
26 May 2022, 15:00Dear Mark
Thank you for providing us with the ticket number.
We will follow up with the relevant department and provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
Thank you for providing us with the ticket number.
We will follow up with the relevant department and provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 May 2022, 15:00
Official
Dear Mark
Thank you for providing us with the ticket number.
We will follow up with the relevant department and provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
Thank you for providing us with the ticket number.
We will follow up with the relevant department and provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
MH
Mark H's updateReviewer Update
27 May 2022, 10:27Hi MetroFibre. The call has still not been responded to. Work Ticket 172873. My fibre line is still down. I am completely reliant on this line for work, and all TV and computers and communications in the house. Please will you urgently attend to it.
MH
Mark H's update27 May 2022, 10:27
Reviewer Update
Hi MetroFibre. The call has still not been responded to. Work Ticket 172873. My fibre line is still down. I am completely reliant on this line for work, and all TV and computers and communications in the house. Please will you urgently attend to it.
MetroFibre Networx's replyOfficial
27 May 2022, 10:43Dear Mark
Please note that we are following up with the maintenance department.
An agent will contact you to provide feedback.
Kind Regards,
MetroFibre
Please note that we are following up with the maintenance department.
An agent will contact you to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply27 May 2022, 10:43
Official
Dear Mark
Please note that we are following up with the maintenance department.
An agent will contact you to provide feedback.
Kind Regards,
MetroFibre
Please note that we are following up with the maintenance department.
An agent will contact you to provide feedback.
Kind Regards,
MetroFibre