TM
Tshepo M

1 reviews | Active since Jan 2014

11 Apr 2023, 20:55

Great Customer Service from MetroFibre Team

I would like to share my appreciation on the great customer experience I received and encountred from Anel Cronje and Pamela Mlotshwa, As frustrating as it was for my move to MetroFibre direct from the other ISP, I struggled to get my line released and had to stay the whole weekend with no connection, Anel and Kotie (didn't get her surname but she assisted as soon as i walked in the office as irate as I was, she made sure my installation scheduled) assisted with the sign up and installation, Pamela made sure my line was released, activated same day and kept me informed, for that I appreciate you all for your efforts and continue to assist the other customers. you are stars at MetroFibre.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply11 Apr 2023, 21:20
Official
Good day Tshepo.

We are so grateful for the five-star rating as well as for the lovely compliments you have for Anel, Pamela, and Kotie. We will make sure they receive the good ratings. We strive to provide you with the best service possible.

Kind regards
Marilize