1 reviews | Active since Aug 2025
Great at signing you up and great at continuing to bill after cancellation.
Customer service was excellent, fast and good feedback when I signed up for MetroFibre. Thank you for that.
When I relocated, it was a completely different story. Gave notice on 25th April 2024 to terminate my prepaid month-to-month subscription.
MetroFibre continued to bill me for the following 2 months (all the while I kept on asking them why I get billed as I've cancelled my subscription?). Finally MetroFibre sent me a suspension notice (!), followed numerous SMS's, emails and phone calls. Each and every attempt that I make to speak to someone to resolve the issue, ends in utter frustration as I get automated email responses and no-one answers the phone. Have attempted (again) today to resolve the matter finally, but the only support available from MetroFibre is from the new sales division - there is literally ZERO assistance for resolving this issue.
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the inconvenience and frustration this matter has caused.
We have requested our Finance Department to urgently investigate your query and assist you further. We will also monitor the progress of this matter closely and provide you with feedback accordingly.
We truly appreciate your patience and understanding while we work towards a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the inconvenience and frustration this matter has caused.
We have requested our Finance Department to urgently investigate your query and assist you further. We will also monitor the progress of this matter closely and provide you with feedback accordingly.
We truly appreciate your patience and understanding while we work towards a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Not sure who is looking into the matter, as I STILLhaven't received any calls. I've email all the historic communication and proof that I cancelled the account, together with a timeline of events, but still it is like talking to a brick wall - no response received.
Unfortuantely, I can't recommend MEtroFibre to anyone, as there is no support received.
Not sure who is looking into the matter, as I STILLhaven't received any calls. I've email all the historic communication and proof that I cancelled the account, together with a timeline of events, but still it is like talking to a brick wall - no response received.
Unfortuantely, I can't recommend MEtroFibre to anyone, as there is no support received.