A
Alister
1 reviews | Active since Sept 2025
15 Dec 2025, 15:36
Great and helpful service.
I have been working through a third party but have had such bad service from them. I main network in our block of Flats is metro fibre. I logged so many calls with my service provider but they kept telling me a call was logged. Nearly 2 weeks later without fiber I phoned metro fiber who told me a call was never logged with them. I then logged a call even though I was a client from another "supplier" and the problem was sorted out with 24 hours. Thank you Metro fiber for your assistance.
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MetroFibre Networx's replyOfficial
15 Dec 2025, 15:45Dear Alister,
Thank you for taking the time to share your feedback.
We appreciate you highlighting your experience and are glad to hear that once the fault was logged with us, the issue was resolved within 24 hours. Your comments are valuable and help us better understand the challenges clients may face when working through third parties.
Thank you for acknowledging the assistance provided by our team, and we’re pleased we could help restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We appreciate you highlighting your experience and are glad to hear that once the fault was logged with us, the issue was resolved within 24 hours. Your comments are valuable and help us better understand the challenges clients may face when working through third parties.
Thank you for acknowledging the assistance provided by our team, and we’re pleased we could help restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Dec 2025, 15:45
Official
Dear Alister,
Thank you for taking the time to share your feedback.
We appreciate you highlighting your experience and are glad to hear that once the fault was logged with us, the issue was resolved within 24 hours. Your comments are valuable and help us better understand the challenges clients may face when working through third parties.
Thank you for acknowledging the assistance provided by our team, and we’re pleased we could help restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We appreciate you highlighting your experience and are glad to hear that once the fault was logged with us, the issue was resolved within 24 hours. Your comments are valuable and help us better understand the challenges clients may face when working through third parties.
Thank you for acknowledging the assistance provided by our team, and we’re pleased we could help restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations