hS
hashendri S
1 reviews | Active since Nov 2023
13 Apr 2026, 10:02
Good morning Please advise if there is an update on the matter and what the reasons were for disconnecting I have not even received a phone call from Metrofibre that suppose to be your first contact with the client, I need someone to make contact with
Good morning Please advise if there is an update on the matter and what the reasons were for disconnecting I have not even received a phone call from Metrofibre that suppose to be your first contact with the client, I need someone to make contact with me and explain what your proccesses are regarding cancelation. very disappointed customer.
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MetroFibre Networx's replyOfficial
13 Apr 2026, 11:21Dear Hashendri
Thank you for your message, and we sincerely apologise for the inconvenience caused.
Please note that we have attempted to contact you on the number provided; however, we were unable to reach you. Kindly advise on a convenient time for us to call you, or alternatively, you may respond to the email that was sent so that we can assist you further.
We appreciate your patience and look forward to resolving your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message, and we sincerely apologise for the inconvenience caused.
Please note that we have attempted to contact you on the number provided; however, we were unable to reach you. Kindly advise on a convenient time for us to call you, or alternatively, you may respond to the email that was sent so that we can assist you further.
We appreciate your patience and look forward to resolving your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 Apr 2026, 11:21
Official
Dear Hashendri
Thank you for your message, and we sincerely apologise for the inconvenience caused.
Please note that we have attempted to contact you on the number provided; however, we were unable to reach you. Kindly advise on a convenient time for us to call you, or alternatively, you may respond to the email that was sent so that we can assist you further.
We appreciate your patience and look forward to resolving your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message, and we sincerely apologise for the inconvenience caused.
Please note that we have attempted to contact you on the number provided; however, we were unable to reach you. Kindly advise on a convenient time for us to call you, or alternatively, you may respond to the email that was sent so that we can assist you further.
We appreciate your patience and look forward to resolving your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations