hS
hashendri S
1 reviews | Active since Nov 2023
06 Feb 2026, 21:30
Good Day , My debit order went of on the 25th of January I sent an email to Metrofibre advising that I will be moving out and requested cancelation , which was effective from the 28th of February
Good Day , My debit order went of on the 25th of January I sent an email to Metrofibre advising that I will be moving out and requested cancelation , which was effective from the 28th of February. However my service has been canceled with immediate effect. Very disappointed customer.
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MetroFibre Networx's replyOfficial
06 Feb 2026, 21:40Dear Hashendri,
Thank you for bringing this to our attention.
We understand the concern around your service being discontinued earlier than the requested cancellation date. Your account details have been escalated for review to confirm the cancellation instructions received and ensure the matter is addressed correctly.
We will be in touch with feedback and next steps as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand the concern around your service being discontinued earlier than the requested cancellation date. Your account details have been escalated for review to confirm the cancellation instructions received and ensure the matter is addressed correctly.
We will be in touch with feedback and next steps as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Feb 2026, 21:40
Official
Dear Hashendri,
Thank you for bringing this to our attention.
We understand the concern around your service being discontinued earlier than the requested cancellation date. Your account details have been escalated for review to confirm the cancellation instructions received and ensure the matter is addressed correctly.
We will be in touch with feedback and next steps as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand the concern around your service being discontinued earlier than the requested cancellation date. Your account details have been escalated for review to confirm the cancellation instructions received and ensure the matter is addressed correctly.
We will be in touch with feedback and next steps as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations