AM
Anna M

1 reviews | Active since Oct 2025

05 Oct 2025, 09:35

Good day "Excellent service from Nqabisa at the Metro Fibre outlet in Riverside View! I recently experienced a 4-day network outage at my home and reached out to this outlet late in the day, just before closing time

Good day "Excellent service from Nqabisa at the Metro Fibre outlet in Riverside View! I recently experienced a 4-day network outage at my home and reached out to this outlet late in the day, just before closing time. I was assisted by Nqabisa at the outlet and was incredibly patient, sympathetic, and went above and beyond to assist me, even after hours. Her dedication and commitment to customer service are truly commendable. She ensured that my issue was resolved, and I'm thrilled to have my network back up and running. Special thanks to her for her exceptional service and for making a difficult situation much easier to handle. Highly recommended!" Regards Anna

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply05 Oct 2025, 09:39
Official
 Dear Anna, 

Thank you so much for taking the time to share your experience! 

We’re truly pleased to hear about the excellent service you received from Nqabisa at our Riverside View outlet. It's always encouraging to know when one of our team members goes the extra mile, and your feedback highlights the level of care and dedication we strive for. 

We’ll be sure to pass on your kind words to Nqabisa and recognise her for her outstanding commitment to customer service. 

We’re glad your network issue was resolved, and we appreciate your patience throughout the process. 

Thank you once again for your recommendation and continued support. 

 
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations