vN
visy N

1 reviews | Active since May 2016

13 Sept 2021, 19:01

Gigago pathetic service.

I would like to advise others of the poor service and response from Gigago internet service providers. I have been having endless problems with my connection. I have had to reboot my modem sometimes twice a day. Almost every morning I have to restart the modem as all my devices disconnect during the night. I have only been with this company for close to 2 months their support is terrible. They never bother to call you back when you log a problem. Their telephone line for their support staff is barely audible. They never bother to inform you if there is a problem with the fibre. They always have a excuse that the fault is on vumatel side and they were not informed of the problem therefore have not advised clients. I have sent emails to the company stating the problems and have never received a single call from them. All they state is that I can cancel the contract but I must pay for the connection cost. They fail to provide a service that they advertise to offer. This is a breach of contract.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply14 Sept 2021, 12:39
Official
Dear Visy

Thank you so much for your message.

Kindly send us your full name, contact number, residential address, ISP Account Number and ticket number so that we can escalate this problem to the correct department

Thank you,
The GigaGo Team