Gigago has the worst service

This is my first experience with Gigago and it’s the worst. I got my router delivered on Tuesday morning mind you that since my line hasn’t been connected. I’ve spent everyday calling them, they keep telling me to reset my router and I’m really ****ed !! And it’s only yesterday they told me that a technician is gonna look at my issue and fixed it around 1pm that was at 11, called around 4 they told me that the “engineers” are not yet back… They are so quick to pick the phone but without helping exactly. Why accepting orders if you know that your line is not working??!