GIGAGO **********

Gigago did brilliantly to get my service up and running but then it all went pear shaped. I previously had a 10mb line with a different ISP and decided to take the special of 50mb up and 50mb down for an extra R100 with Gigago. The line was slower than my previous 10mb line. the line was unstable. I was able to stream live content much better with my 10mb line. My Netflix and Showmax is so slow now since the new line with gigago which is supposed to be faster. I have logged numerous calls with the support team and they never get back to me and they never tell me what is going on. Whenever i call them they tell me its been investigated. I told them within 14 days of receiving the internet that i want to cancel but they told me they are working on the issue. About 3 times they gave me a fix of turning the router and modem off for 10mins. I have plugged in network cables and it is still the same. They tell me its the wifi signal and they cannot guarentee the wifi signal. Yet i had no issues with my previous ISP. All i want is for them to cancel this line now which is almost a month later and now they are telling me i will have to pay R2880 for the installation of an existing line which vumatel came to fix (not put in a new line) as this is the same line i previously had with my old ISP. All i want is what i am paying for and now they are telling me I must give 30 days notice as well. This is BS. I cannot take another month of this ****py unstable line which they refuse to fix. I want this cancelled right now with no extra cost. If I bought something faulty at any shop i would be able to return it at no cost Why does this not the case with an internet service. It is not working and i want it fixed or I want it cancelled.