Gigago failure to provide adequate service and support

I am thoroughly disappointed with Gigago. I chose to go with them for my Fibre service on the recommendation of someone I knew and due to the special they were running.

I have been waiting for 3 months now since placing my order on 30 October 2020 and all they do is log tickets with Vumatel but fail to get Vumatel to sort the issue out and come and complete the installation. Instead I have to keep calling Vumatel to get an update and find out that my order is cancelled and I must contact Gigago again. Why is Gigago not following up on the tickets after a certain amount of time has passed and why are they not contacting me to update me on progress.

I am on the verge of cancelling my order with Gigago and finding a more competent service provider who is prepared to do the work to get my money.

Can someone please assist me in getting the installation done.