GM
Gcobisa M
1 reviews | Active since Jul 2009
01 Apr 2019, 09:00
Gigago and Metrofibre
Metrofibre and Gigago are really messing with their clients. When will the issue be resolved in Douglasdale. I have not have internet for 5 days now. This is the 3rd time this is happening in less than two months. And every time it goes, its no less than 5 day
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MetroFibre Networx's replyOfficial
01 Apr 2019, 09:16Good day Gcobisa,
Thank you for your message. We will look into this matter for you and revert shortly. We have had numerous issues in the area which were out of our control.
The power outage did affect the fibre in the area three weeks ago. Last week our fibre was cut in two places due to municipal contractors servicing the water pipes in the area.
We shall escalate the matter to the ISP as well to inform you of the progress.
We do apologise for the issues that we experienced in the area and we are working on the issue to resovle this as soon as possible.
Please expect a call from your ISP.
Kind regards,
MetroFibre Team
Thank you for your message. We will look into this matter for you and revert shortly. We have had numerous issues in the area which were out of our control.
The power outage did affect the fibre in the area three weeks ago. Last week our fibre was cut in two places due to municipal contractors servicing the water pipes in the area.
We shall escalate the matter to the ISP as well to inform you of the progress.
We do apologise for the issues that we experienced in the area and we are working on the issue to resovle this as soon as possible.
Please expect a call from your ISP.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply01 Apr 2019, 09:16
Official
Good day Gcobisa,
Thank you for your message. We will look into this matter for you and revert shortly. We have had numerous issues in the area which were out of our control.
The power outage did affect the fibre in the area three weeks ago. Last week our fibre was cut in two places due to municipal contractors servicing the water pipes in the area.
We shall escalate the matter to the ISP as well to inform you of the progress.
We do apologise for the issues that we experienced in the area and we are working on the issue to resovle this as soon as possible.
Please expect a call from your ISP.
Kind regards,
MetroFibre Team
Thank you for your message. We will look into this matter for you and revert shortly. We have had numerous issues in the area which were out of our control.
The power outage did affect the fibre in the area three weeks ago. Last week our fibre was cut in two places due to municipal contractors servicing the water pipes in the area.
We shall escalate the matter to the ISP as well to inform you of the progress.
We do apologise for the issues that we experienced in the area and we are working on the issue to resovle this as soon as possible.
Please expect a call from your ISP.
Kind regards,
MetroFibre Team