TS
Thato S
1 reviews | Active since Jul 2021
27 Jul 2021, 19:28
Gigago
I have never been so frustrated in my life, Gigago delivered a rooter early last month by house no guidelines was given as to how do i connect the device and get the wi-fi working.its almost 2months i have been calling been taken from pillar post I'm just sitting with rooter in my house but i don't have wi-fi connection. Every day is same story apparently Gigago support services they are the one's that have to call me,till date i have not received any call from them instead it's me who has been calling them with my own expense.
Gigago has terrible service. All want is just guidelines to get wi-fi settings or set up and that's it. I don't know why is it so difficult for them to help me.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
28 Jul 2021, 08:16Good morning Thato,
Thank you for your message.
Kindly send us your Full Names, Contact Details, Residential Address, ISP Account Number and Ticket Number so we can escalate this to the correct department.
Thank you,
The GigaGo Team
Thank you for your message.
Kindly send us your Full Names, Contact Details, Residential Address, ISP Account Number and Ticket Number so we can escalate this to the correct department.
Thank you,
The GigaGo Team
MetroFibre Networx's reply28 Jul 2021, 08:16
Official
Good morning Thato,
Thank you for your message.
Kindly send us your Full Names, Contact Details, Residential Address, ISP Account Number and Ticket Number so we can escalate this to the correct department.
Thank you,
The GigaGo Team
Thank you for your message.
Kindly send us your Full Names, Contact Details, Residential Address, ISP Account Number and Ticket Number so we can escalate this to the correct department.
Thank you,
The GigaGo Team
MetroFibre Networx's replyOfficial
28 Jul 2021, 08:51Thank you Thato,
Your message has been escalated.
The GigaGo Team
Your message has been escalated.
The GigaGo Team
MetroFibre Networx's reply28 Jul 2021, 08:51
Official
Thank you Thato,
Your message has been escalated.
The GigaGo Team
Your message has been escalated.
The GigaGo Team
TS
Thato S's updateReviewer Update
28 Jul 2021, 10:41Please call again as there is no sign odcall in my phone
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Thato S's update28 Jul 2021, 10:41
Reviewer Update
Please call again as there is no sign odcall in my phone
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Thato S's updateReviewer Update
28 Jul 2021, 13:37Thank you for all your help my Wi-Fi is up and running.
TS
Thato S's update28 Jul 2021, 13:37
Reviewer Update
Thank you for all your help my Wi-Fi is up and running.
MetroFibre Networx's replyOfficial
10 Aug 2021, 08:36Good morning Thato,
Thank you for your message.
The GigaGo Team
Thank you for your message.
The GigaGo Team
MetroFibre Networx's reply10 Aug 2021, 08:36
Official
Good morning Thato,
Thank you for your message.
The GigaGo Team
Thank you for your message.
The GigaGo Team