GigaDontGo

I have been a proud ambassador for Gigago since joining them in 2018, the biggest reason for joining them was due to impeccable service and turn around times I experienced during this time, however I have now moved location and decided that instead of cancelling my service I would go ahead with a transfer that they suggested I do and continue my amazing experience. Since agreeing to the transfer to the new address everything that made me a happy client since joining has now turned into one of the most unpleasing experiences I have been through as a customer, not only has the turn around times on communication and requests become a nightmare, there is simply no response. over and above this I am experiencing miscommunication being told different information from different agents, Its now almost a month since agreeing to a transfer and I am still not up and running. As an entrepreneur myself this to me is an example of when a company grows at a rapid rate and start neglecting the simple things and in turn lose loyal clients, after attempting to communicating my frustration to give them an opportunity to address the matter after almost 6 hours there is no response further testament of the degrading standard of service. I unfortunately will not recommend Gigago as a service provider if you are looking for a reliable fibre service provider.