JJ
Jacques J

1 reviews | Active since Apr 2021

22 Apr 2021, 11:42

GIGA DONT GO

Stay away from these guys.

After submitting my order through fibrecompare.co.za the orders department was unable to track my order. I then re-sent the same email three times.

Two weeks later I was able to successfully place my order - Once the order was captured Vuma took one day to install...!

Thereafter I was able to use the internet service for a few hours.

Logged a call with their "support" dept and got told that the person on the helpdesk doesn't know how to resolve the issue and will get back to me. I'm still waiting... Then logged a second call just to be told that someone will get back to me in the morning. I'm still waiting...

I cancelled my order online and then received a mail stating I have 30 day cancellation and will have to pay. For what? Wasting my time on telephone calls and email. Even got put on hold for 10min after calling their accounts department in the hopes of someone actually to resolve their *** service.

Never have I had such bad service from any service provider. I have cancelled my service in less than a week that it was installed.

Use Gigago if you like struggle and frustration.

I was I had visited HelloPeter before falling for this ****.

0
Replies (2)
MetroFibre Networx
MetroFibre Networx's reply22 Apr 2021, 16:38
Official
Good Day 

I trust my message finds you well,

Please note that we do send our sincere apologies.

Please kindly email us so that we can assist further and resolve the issue you are currently experiencing.

***

Kind Regards

The Gigago Team 
JJ
Jacques J's update22 Apr 2021, 20:13
Reviewer Update
Thanks after 9 calls to the support department we were able the resolve the issue :)