SK
Stoffel K
1 reviews | Active since Nov 2024
27 Nov 2025, 10:45
Getting Metro Fibre are not easy
It took me 2 and a half years to get Metro to install a line at my house and after 2 weeks installed they suspended my account. My debit orders are loaded, contracts are signed and my first debit order date for 1 december not reached. Reported the fault after holding 45 minutes on 26 nov and to date no response. Emailed number of people at Metro no response. Now on the line 58 minutes and wasting money.
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MetroFibre Networx's replyOfficial
27 Nov 2025, 10:50Dear Stoffel,
Thank you for bringing your concerns to our attention.
We appreciate your patience and cooperation as we work to investigate and address the issues you've raised regarding your account suspension, debit order setup, and delays in receiving support.
Our team is currently reviewing your case and prioritising a resolution.
We will be in touch with further updates as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We appreciate your patience and cooperation as we work to investigate and address the issues you've raised regarding your account suspension, debit order setup, and delays in receiving support.
Our team is currently reviewing your case and prioritising a resolution.
We will be in touch with further updates as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Nov 2025, 10:50
Official
Dear Stoffel,
Thank you for bringing your concerns to our attention.
We appreciate your patience and cooperation as we work to investigate and address the issues you've raised regarding your account suspension, debit order setup, and delays in receiving support.
Our team is currently reviewing your case and prioritising a resolution.
We will be in touch with further updates as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We appreciate your patience and cooperation as we work to investigate and address the issues you've raised regarding your account suspension, debit order setup, and delays in receiving support.
Our team is currently reviewing your case and prioritising a resolution.
We will be in touch with further updates as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations