JN
Jone N
1 reviews | Active since Jul 2025
11 Nov 2025, 14:02
Fustrating ,unprofessional and inconsiderate
took up metrofibre connect since the 1st of november 2025,,went to their kiok and they confirmed coverage and eta for technician to be sent out ,,4 conractors have been sent to date with no resolution,,the call centre keeps telling us matter escalated ,,,today its the 11th november we still do not have any network and each day we buy data as i work from home ,,,pathetic and ***********
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MetroFibre Networx's replyOfficial
11 Nov 2025, 14:24Dear Jone
Thank you for bringing this matter to our attention.
We have requested that the relevant department attend to your query urgently and provide you with feedback and a resolution as soon as possible. Please be assured that we are closely monitoring your case to ensure it is resolved at the earliest opportunity.
We appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We have requested that the relevant department attend to your query urgently and provide you with feedback and a resolution as soon as possible. Please be assured that we are closely monitoring your case to ensure it is resolved at the earliest opportunity.
We appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Nov 2025, 14:24
Official
Dear Jone
Thank you for bringing this matter to our attention.
We have requested that the relevant department attend to your query urgently and provide you with feedback and a resolution as soon as possible. Please be assured that we are closely monitoring your case to ensure it is resolved at the earliest opportunity.
We appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We have requested that the relevant department attend to your query urgently and provide you with feedback and a resolution as soon as possible. Please be assured that we are closely monitoring your case to ensure it is resolved at the earliest opportunity.
We appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations