Furious customer

Dear Puleng Serondu

Thank you for bringing this to our attention. We understand how upsetting it must be to experience an unexpected service interruption, especially without prior communication.

Your concerns have been noted, and we are urgently escalating the matter to our Finance Team to investigate and assist accordingly. You will receive feedback shortly, along with a clear explanation regarding the service block and any related account matters.

We appreciate your patience as we work to resolve this as a priority and restore your service as quickly as possible.

Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations