FURIOUS CLIENT

I AM SO FURIOUS

There is no communication skills to there supposed to be valued customers/clients

I have to contact them to find out when the fibre is going life every time. We received a sms on my sons phone the 04 March 2021 from this number +*** that the fiber is now life and they mentioned my area jippie eventually its life hahaha what a joke and I made my name **** everywhere, Cancelled my current internet signed with a new internet provider ordered the necessary,

t found out on the 23 March 2021 your fibre to the home order cannot be fulfilled at this time due to the fibre in your area not being live yet.

So I called Metrofibre on 25 March 2021 to sort this out in the first place I could not even hear the lady that picked up to get her name there was so much noise in the background which I pointed out to her. While pn the call she said she will contact the project team to find out what is happening while I stay on the line the phone just died in the mean time, I called back at 9h48 again and the lady that answered now had the same problem could not hear her noise in the back ground, she found out who helped me and said she spoke to Nadine who will return my call I waited till about 15h00 or 16h30 as I did still not received any feedback for the day, the next person who answered just said Nadine was sick and went home, she will surely call me 26 March 2021 still nothing from any one.