Frustration, communication & Loss of income

I'm not a direct Metrofibre client but my fibre line is with them, however with the past 2 days network outage there was a total lack of communication. My daughter teaches online and she lost R2000 with every class she could not teach. That is a lot of money. We had to revert to taking out an LTE contract with another supplier. Please guys, this is unacceptable. There has to be some kind of back-up for people reliant on an income while using your services. Can you at least send a SMS with ETA and description when you have an outage