BQ
Bongeh Q
1 reviews | Active since Jan 2022
07 Sept 2025, 11:03
Frustrating
No wifi since Wednesday everytime i called i have been told that the subcontractor is assigned and will contact me but since then nothing has been done, no one called me. Im so frustrated work to finalise this week but i can due to they incompetence.
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Replies (1)
MetroFibre Networx's replyOfficial
07 Sept 2025, 11:36Dear Bongeh
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in resolving your connectivity issue.
We have escalated your query and requested that it be attended to urgently by the relevant team. Our aim is to ensure that you are contacted without further delay and that your service is restored as quickly as possible.
We appreciate your patience and understanding while we work towards resolving this matter, and we will keep monitoring until it is finalised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in resolving your connectivity issue.
We have escalated your query and requested that it be attended to urgently by the relevant team. Our aim is to ensure that you are contacted without further delay and that your service is restored as quickly as possible.
We appreciate your patience and understanding while we work towards resolving this matter, and we will keep monitoring until it is finalised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Sept 2025, 11:36
Official
Dear Bongeh
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in resolving your connectivity issue.
We have escalated your query and requested that it be attended to urgently by the relevant team. Our aim is to ensure that you are contacted without further delay and that your service is restored as quickly as possible.
We appreciate your patience and understanding while we work towards resolving this matter, and we will keep monitoring until it is finalised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in resolving your connectivity issue.
We have escalated your query and requested that it be attended to urgently by the relevant team. Our aim is to ensure that you are contacted without further delay and that your service is restored as quickly as possible.
We appreciate your patience and understanding while we work towards resolving this matter, and we will keep monitoring until it is finalised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations