VB
Vangilee B
1 reviews | Active since Nov 2025
21 Nov 2025, 19:59
Frustrating and disappointing service
Metro Fibre’s financial and service departments are completely ***********. For five months they’ve cut our internet despite early payments and proof sent every time. We waste hours calling and emailing, yet they still fail to allocate our payments. Being left without internet monthly is unacceptable. Extremely disappointed.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
21 Nov 2025, 20:27Dear Vangilee,
Thank you for bringing this matter to our attention.
We sincerely apologise for the repeated inconvenience you have experienced.
Our Finance department has identified the issue that caused the incorrect suspensions and has ensured that it has now been fully resolved. This matter should not occur again going forward.
We completely understand the frustration this has caused, especially given that you made your payments on time and repeatedly provided proof. Please be assured that we are implementing additional internal checks to prevent similar occurrences in the future.
Thank you for your patience and understanding throughout this process. Should you experience any further issues or need assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We sincerely apologise for the repeated inconvenience you have experienced.
Our Finance department has identified the issue that caused the incorrect suspensions and has ensured that it has now been fully resolved. This matter should not occur again going forward.
We completely understand the frustration this has caused, especially given that you made your payments on time and repeatedly provided proof. Please be assured that we are implementing additional internal checks to prevent similar occurrences in the future.
Thank you for your patience and understanding throughout this process. Should you experience any further issues or need assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply21 Nov 2025, 20:27
Official
Dear Vangilee,
Thank you for bringing this matter to our attention.
We sincerely apologise for the repeated inconvenience you have experienced.
Our Finance department has identified the issue that caused the incorrect suspensions and has ensured that it has now been fully resolved. This matter should not occur again going forward.
We completely understand the frustration this has caused, especially given that you made your payments on time and repeatedly provided proof. Please be assured that we are implementing additional internal checks to prevent similar occurrences in the future.
Thank you for your patience and understanding throughout this process. Should you experience any further issues or need assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We sincerely apologise for the repeated inconvenience you have experienced.
Our Finance department has identified the issue that caused the incorrect suspensions and has ensured that it has now been fully resolved. This matter should not occur again going forward.
We completely understand the frustration this has caused, especially given that you made your payments on time and repeatedly provided proof. Please be assured that we are implementing additional internal checks to prevent similar occurrences in the future.
Thank you for your patience and understanding throughout this process. Should you experience any further issues or need assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
VB
Vangilee B's updateReviewer Update
28 Nov 2025, 13:11Please note that you literally suspended our account again this week, due to "account in arrears"
We yet again had to send multiple emails. Not even a week after being promised it would NOT happen again. PLEASE SORT OUT YOUR ACCOUNTS DEPARTMENT. They are causing major frustration.
We yet again had to send multiple emails. Not even a week after being promised it would NOT happen again. PLEASE SORT OUT YOUR ACCOUNTS DEPARTMENT. They are causing major frustration.
VB
Vangilee B's update28 Nov 2025, 13:11
Reviewer Update
Please note that you literally suspended our account again this week, due to "account in arrears"
We yet again had to send multiple emails. Not even a week after being promised it would NOT happen again. PLEASE SORT OUT YOUR ACCOUNTS DEPARTMENT. They are causing major frustration.
We yet again had to send multiple emails. Not even a week after being promised it would NOT happen again. PLEASE SORT OUT YOUR ACCOUNTS DEPARTMENT. They are causing major frustration.
MetroFibre Networx's replyOfficial
28 Nov 2025, 13:27Hi Vangilee
Thank you for coming back to us and for highlighting this – we sincerely apologise that your account was suspended again after you were assured it would not happen. We completely understand how frustrating and unacceptable this is, especially after you have already sent multiple emails and raised this before.
Please be assured that we have escalated this matter to our Accounts and Billing team for urgent attention so they can review why your account is repeatedly being flagged as in arrears and correct this on your profile. We are also asking them to confirm the status of your account in writing and to put measures in place to prevent this from happening again.
Thank you for your patience while we sort this out – your feedback is important, and we’re committed to resolving this properly. 💜
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
MetroFibre Networx
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
MetroFibre Networx
MetroFibre Networx's reply28 Nov 2025, 13:27
Official
Hi Vangilee
Thank you for coming back to us and for highlighting this – we sincerely apologise that your account was suspended again after you were assured it would not happen. We completely understand how frustrating and unacceptable this is, especially after you have already sent multiple emails and raised this before.
Please be assured that we have escalated this matter to our Accounts and Billing team for urgent attention so they can review why your account is repeatedly being flagged as in arrears and correct this on your profile. We are also asking them to confirm the status of your account in writing and to put measures in place to prevent this from happening again.
Thank you for your patience while we sort this out – your feedback is important, and we’re committed to resolving this properly. 💜
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
MetroFibre Networx
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
MetroFibre Networx
VB
Vangilee B's updateReviewer Update
11 Dec 2025, 10:39Hi Phindile,
Please. We are begging. Payment was made earlier this month. Yesterday they again switched off our internet. And now no one is helping us even after sending multiple emails and proof of payment. Can this please just not happen every month. This is such a struggle and frustration. What else must we do?
I'm sure this is the worst internet company, because they can't complete simple tasks. How many times must we go through this again? Please
Please. We are begging. Payment was made earlier this month. Yesterday they again switched off our internet. And now no one is helping us even after sending multiple emails and proof of payment. Can this please just not happen every month. This is such a struggle and frustration. What else must we do?
I'm sure this is the worst internet company, because they can't complete simple tasks. How many times must we go through this again? Please
VB
Vangilee B's update11 Dec 2025, 10:39
Reviewer Update
Hi Phindile,
Please. We are begging. Payment was made earlier this month. Yesterday they again switched off our internet. And now no one is helping us even after sending multiple emails and proof of payment. Can this please just not happen every month. This is such a struggle and frustration. What else must we do?
I'm sure this is the worst internet company, because they can't complete simple tasks. How many times must we go through this again? Please
Please. We are begging. Payment was made earlier this month. Yesterday they again switched off our internet. And now no one is helping us even after sending multiple emails and proof of payment. Can this please just not happen every month. This is such a struggle and frustration. What else must we do?
I'm sure this is the worst internet company, because they can't complete simple tasks. How many times must we go through this again? Please
MetroFibre Networx's replyOfficial
11 Dec 2025, 10:55 Your account has been unsuspended. Thank you for your patience.
MetroFibre Networx's reply11 Dec 2025, 10:55
Official
Your account has been unsuspended. Thank you for your patience.
VB
Vangilee B's updateReviewer Update
11 Dec 2025, 15:02This is unbelievable. Paying for a service here. Not getting any service
VB
Vangilee B's update11 Dec 2025, 15:02
Reviewer Update
This is unbelievable. Paying for a service here. Not getting any service
MetroFibre Networx's replyOfficial
11 Dec 2025, 15:39Your account has been unsuspended. Thank you for your patience.
MetroFibre Networx's reply11 Dec 2025, 15:39
Official
Your account has been unsuspended. Thank you for your patience.