1 reviews | Active since Jun 2020
Frustrated With Billing Errors, Wrong Debit Date & No Support
I signed up with MetroFibre at the end of November for the 45/45 Mbps package that was supposed to be on a 4-month special, where I would only pay R264.50 during the promotional period. I received an invoice of R233 on the 25th of November and I paid it immediately.
My debit order date is supposed to be the 25th, yet today (the 9th of December) I’m suddenly being told I need to pay R699 — which is completely incorrect because I was promised the R264.50 discounted rate for four months. On top of that, in the first month I was debited even after I had already paid, which makes the billing feel inconsistent and unfair.
My internet has now been cut off, even though I fulfilled my side. And trying to get help is impossible — hours on hold, then the call drops right when you’re about to connect. No one answers, no one calls back.
I am extremely disappointed. I need my connection restored urgently, and I need the billing corrected to reflect the agreed-upon 4-month special of R264.50. Please also fix my debit order date so I’m not being told to pay randomly.
MetroFibre, please sort this out as soon as possible.
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused regarding your billing and service interruption. Please note that we have requested our Finance Department to urgently investigate the billing discrepancies you have highlighted and to reach out to you directly to assist with the correct charges, the promotional rate, and your debit order date. They will be in contact with you as a matter of urgency.
Thank you for your patience while we work to resolve this for you as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused regarding your billing and service interruption. Please note that we have requested our Finance Department to urgently investigate the billing discrepancies you have highlighted and to reach out to you directly to assist with the correct charges, the promotional rate, and your debit order date. They will be in contact with you as a matter of urgency.
Thank you for your patience while we work to resolve this for you as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
The above has been note and the team advised accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
The above has been note and the team advised accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
Unfortunately the issue was only fixed temporarily and I’m experiencing the problem again, I’m being told I owe R699 and in order for my services to be restored I need to pay that amount.
WHERE IS THAT AMOUNT COMING FROM?
This is super frustrating because I’m always in Trouble at work because of this WiFi since I work from home. This is ridiculous.
It’s only been a month with metro fiber but I’m already over it . Can someone atleast call me and explain what is happening, I’ve called multiple times but the call centre agents don’t seem to know and I’m being told I need to wait for finance and I never get any response.
I spending so much money calling in ( I have to wait on long call ques) using my own data to work ( even when I’ve paid metro fiber).
Unfortunately the issue was only fixed temporarily and I’m experiencing the problem again, I’m being told I owe R699 and in order for my services to be restored I need to pay that amount.
WHERE IS THAT AMOUNT COMING FROM?
This is super frustrating because I’m always in Trouble at work because of this WiFi since I work from home. This is ridiculous.
It’s only been a month with metro fiber but I’m already over it . Can someone atleast call me and explain what is happening, I’ve called multiple times but the call centre agents don’t seem to know and I’m being told I need to wait for finance and I never get any response.
I spending so much money calling in ( I have to wait on long call ques) using my own data to work ( even when I’ve paid metro fiber).