HS
Hlumela S
1 reviews | Active since Jun 2024
17 Oct 2024, 06:57
Frustrated customer
I have a work deadline for 19 October 2024. I have been out of connectivity since 14 October 2024. I am losing money by the day and my bosses are on my neck. All this is happening because you're failing to send a technician to solve my problem. If I lose my job because of your lack of urgency heads are going to roll.
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Replies (1)
MetroFibre Networx's replyOfficial
17 Oct 2024, 08:34Dear Hlumela
We sincerely apologize for the inconvenience caused by the recent service disruption.
The issue was due to municipal digging, which affected more than two houses in your area. Our team also had to resolve the problem from the route, which took additional time.
Please note that our technicians have confirmed an appointment with you for 09:30 today to assist further. We appreciate your patience and understanding during this time.
If you have any further questions, feel free to email us via ticket 449458.
Best regards,
Phindile
MetroFibre Complaints & Escalations
We sincerely apologize for the inconvenience caused by the recent service disruption.
The issue was due to municipal digging, which affected more than two houses in your area. Our team also had to resolve the problem from the route, which took additional time.
Please note that our technicians have confirmed an appointment with you for 09:30 today to assist further. We appreciate your patience and understanding during this time.
If you have any further questions, feel free to email us via ticket 449458.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Oct 2024, 08:34
Official
Dear Hlumela
We sincerely apologize for the inconvenience caused by the recent service disruption.
The issue was due to municipal digging, which affected more than two houses in your area. Our team also had to resolve the problem from the route, which took additional time.
Please note that our technicians have confirmed an appointment with you for 09:30 today to assist further. We appreciate your patience and understanding during this time.
If you have any further questions, feel free to email us via ticket 449458.
Best regards,
Phindile
MetroFibre Complaints & Escalations
We sincerely apologize for the inconvenience caused by the recent service disruption.
The issue was due to municipal digging, which affected more than two houses in your area. Our team also had to resolve the problem from the route, which took additional time.
Please note that our technicians have confirmed an appointment with you for 09:30 today to assist further. We appreciate your patience and understanding during this time.
If you have any further questions, feel free to email us via ticket 449458.
Best regards,
Phindile
MetroFibre Complaints & Escalations