1 reviews | Active since Dec 2025
Frustrated customer
Subject: Urgent Assistance Required – Internet Connectivity Issue (Ticket #***) Good day Support Team,
I am writing to express my extreme frustration regarding the ongoing lack of internet connectivity at my residence.
The issue began on Saturday midday and, despite logging a call under ticket number ***, the matter remains unresolved to date.
This prolonged downtime has caused significant inconvenience, as I rely on a stable internet connection for both personal and professional purposes. I have made every effort to follow the correct procedures by reporting the fault promptly, yet no meaningful progress has been communicated.
At this point, all I am requesting is that a technician be dispatched to my premises without further delay to diagnose and resolve the issue. I believe this is the most practical and urgent step to restore service.
Please confirm receipt of this complaint and provide a clear timeline for when a technician will arrive. I trust that this matter will be treated with the urgency it deserves.
Regards, Dipuo Boshoga ***
Thank you for bringing your concern to our attention. We understand the impact this issue has had and appreciate your patience while our team has been investigating.
We can confirm that our team has identified an issue with your device, and a device swap has been approved today. This is part of our service delivery process, and a technician will be in touch with you shortly to schedule an appointment to replace the faulty device at your convenience.
Our team is committed to resolving this matter as quickly as possible and will liaise with you directly to ensure the installation is completed without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concern to our attention. We understand the impact this issue has had and appreciate your patience while our team has been investigating.
We can confirm that our team has identified an issue with your device, and a device swap has been approved today. This is part of our service delivery process, and a technician will be in touch with you shortly to schedule an appointment to replace the faulty device at your convenience.
Our team is committed to resolving this matter as quickly as possible and will liaise with you directly to ensure the installation is completed without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
i will patiently await a call from a technician to come out to my residence soonest and have the issue resolved.
I would also, sincerely appreciate if this matter can be highly prioritized as it's honestly long overdue now.
As i had mentioned, we have been without internet connection for 4 days now to be exact.
i will patiently await a call from a technician to come out to my residence soonest and have the issue resolved.
I would also, sincerely appreciate if this matter can be highly prioritized as it's honestly long overdue now.
As i had mentioned, we have been without internet connection for 4 days now to be exact.
I am pleased to advise that the technician came to my residence and had the device replaced which works perfectly thus far,
I am pleased to advise that the technician came to my residence and had the device replaced which works perfectly thus far,
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that the technician was able to visit your residence, replace the device, and that everything is working well now. Your satisfaction means a great deal to us, and we truly appreciate your kind words.
Please don’t hesitate to reach out should you need any further assistance—we’re always here to help.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that the technician was able to visit your residence, replace the device, and that everything is working well now. Your satisfaction means a great deal to us, and we truly appreciate your kind words.
Please don’t hesitate to reach out should you need any further assistance—we’re always here to help.
Best regards,
Marilize
MetroFibre Complaints & Escalations