NN
Nadia N
1 reviews | Active since May 2022
01 Sept 2023, 17:23
Frustrated Client!!!
Our Wifi is off from Wednesday and we are not receiving any updates. They say they will call us back then nothing. Very frustrating! If we send a email to them then we get replies that the emails is not going through. Email adress we got from their website.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
04 Sept 2023, 10:16Dear Nadia
I hope this message finds you well. I want to extend my sincerest apologies for the recent downtime in your fiber connectivity. We understand the inconvenience this has caused you and the impact it may have on your operations. Please know that we take this matter very seriously and are fully committed to resolving it urgently.
We have already initiated an investigation into the cause of the connectivity issue. To expedite the resolution process, we have engaged our dedicated maintenance team, who are experts in diagnosing and rectifying such technical challenges.
Please be aware that we will be in touch via email to offer further assistance.
Kind Regards
Marilize
I hope this message finds you well. I want to extend my sincerest apologies for the recent downtime in your fiber connectivity. We understand the inconvenience this has caused you and the impact it may have on your operations. Please know that we take this matter very seriously and are fully committed to resolving it urgently.
We have already initiated an investigation into the cause of the connectivity issue. To expedite the resolution process, we have engaged our dedicated maintenance team, who are experts in diagnosing and rectifying such technical challenges.
Please be aware that we will be in touch via email to offer further assistance.
Kind Regards
Marilize
MetroFibre Networx's reply04 Sept 2023, 10:16
Official
Dear Nadia
I hope this message finds you well. I want to extend my sincerest apologies for the recent downtime in your fiber connectivity. We understand the inconvenience this has caused you and the impact it may have on your operations. Please know that we take this matter very seriously and are fully committed to resolving it urgently.
We have already initiated an investigation into the cause of the connectivity issue. To expedite the resolution process, we have engaged our dedicated maintenance team, who are experts in diagnosing and rectifying such technical challenges.
Please be aware that we will be in touch via email to offer further assistance.
Kind Regards
Marilize
I hope this message finds you well. I want to extend my sincerest apologies for the recent downtime in your fiber connectivity. We understand the inconvenience this has caused you and the impact it may have on your operations. Please know that we take this matter very seriously and are fully committed to resolving it urgently.
We have already initiated an investigation into the cause of the connectivity issue. To expedite the resolution process, we have engaged our dedicated maintenance team, who are experts in diagnosing and rectifying such technical challenges.
Please be aware that we will be in touch via email to offer further assistance.
Kind Regards
Marilize