LM
Lebo M
1 reviews | Active since Apr 2019
07 Dec 2024, 08:49
FRUSTRATED!!!
I have had no connection for 4 days now it has cost me ALOT. I have paid for internet connection which I have not had for 4 full days!!! I've informed them that I work from home and I fully depend on internet connection for this, there has been no escalation or sense of urgency, I'm extremely disappointed in the service received thus far
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
08 Dec 2024, 09:02Dear Lebo
We sincerely apologize for the delay in restoring your service and for the inconvenience caused during this time. We understand how critical your internet connection is, especially given your work-from-home requirements.
Please note that a technician attended your home yesterday to assess the issue. We will provide feedback on the next steps to resolve your connection fully. Rest assured, we will keep you updated and inform you promptly once the matter progresses.
Thank you for your patience and understanding as we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the delay in restoring your service and for the inconvenience caused during this time. We understand how critical your internet connection is, especially given your work-from-home requirements.
Please note that a technician attended your home yesterday to assess the issue. We will provide feedback on the next steps to resolve your connection fully. Rest assured, we will keep you updated and inform you promptly once the matter progresses.
Thank you for your patience and understanding as we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Dec 2024, 09:02
Official
Dear Lebo
We sincerely apologize for the delay in restoring your service and for the inconvenience caused during this time. We understand how critical your internet connection is, especially given your work-from-home requirements.
Please note that a technician attended your home yesterday to assess the issue. We will provide feedback on the next steps to resolve your connection fully. Rest assured, we will keep you updated and inform you promptly once the matter progresses.
Thank you for your patience and understanding as we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the delay in restoring your service and for the inconvenience caused during this time. We understand how critical your internet connection is, especially given your work-from-home requirements.
Please note that a technician attended your home yesterday to assess the issue. We will provide feedback on the next steps to resolve your connection fully. Rest assured, we will keep you updated and inform you promptly once the matter progresses.
Thank you for your patience and understanding as we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LM
Lebo M's updateReviewer Update
09 Dec 2024, 14:18Im truly not happy!!!! This feedback is not helpful! I have 4 days of work now. Please get a manager to call me asap and an technician to come to my premises today, Ive lost money due this issue, im still losing more money. This is really terrible service
LM
Lebo M's update09 Dec 2024, 14:18
Reviewer Update
Im truly not happy!!!! This feedback is not helpful! I have 4 days of work now. Please get a manager to call me asap and an technician to come to my premises today, Ive lost money due this issue, im still losing more money. This is really terrible service
LM
Lebo M's updateReviewer Update
09 Dec 2024, 14:25You guys dont even have a direct line where your customers can call in! your escalation process is not helpful either because I was told I have to wait 24 to 48 hours to get a manager call back
You clearly do not put your customers first
You clearly do not put your customers first
LM
Lebo M's update09 Dec 2024, 14:25
Reviewer Update
You guys dont even have a direct line where your customers can call in! your escalation process is not helpful either because I was told I have to wait 24 to 48 hours to get a manager call back
You clearly do not put your customers first
You clearly do not put your customers first
MetroFibre Networx's replyOfficial
09 Dec 2024, 15:14We sincerely apologize for the frustration this has caused. We truly value our customers and are committed to providing timely support. Rest assured, we are actively looking into your case, and your feedback will be shared with the appropriate team to help improve our services. In the meantime, I’m more than happy to assist you further or escalate your concern to ensure it receives the attention it deserves. Thank you for your patience and understanding.
MetroFibre Networx's reply09 Dec 2024, 15:14
Official
We sincerely apologize for the frustration this has caused. We truly value our customers and are committed to providing timely support. Rest assured, we are actively looking into your case, and your feedback will be shared with the appropriate team to help improve our services. In the meantime, I’m more than happy to assist you further or escalate your concern to ensure it receives the attention it deserves. Thank you for your patience and understanding.