LB
Logan B
1 reviews | Active since Jul 2025
03 Dec 2025, 19:08
From agent to agent to no customer care
After moving I am struggling with them yet again to activate my line . I keep on getting transfered from agent to agent which normally takes up to 5 days which is really frustrating. Wouldn't recommend them .
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Replies (1)
MetroFibre Networx's replyOfficial
03 Dec 2025, 19:16Good day
Thank you for sharing your experience with us. We understand how frustrating it is to be passed from one agent to another, especially when you’re trying to get your line activated after a move.
Your feedback is important, and we want to make sure this is resolved promptly.
To assist you without any further delays, please provide your registered details. Once we have them, we’ll take ownership of your case and ensure your line is activated as quickly as possible.
Thank you.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. We understand how frustrating it is to be passed from one agent to another, especially when you’re trying to get your line activated after a move.
Your feedback is important, and we want to make sure this is resolved promptly.
To assist you without any further delays, please provide your registered details. Once we have them, we’ll take ownership of your case and ensure your line is activated as quickly as possible.
Thank you.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Dec 2025, 19:16
Official
Good day
Thank you for sharing your experience with us. We understand how frustrating it is to be passed from one agent to another, especially when you’re trying to get your line activated after a move.
Your feedback is important, and we want to make sure this is resolved promptly.
To assist you without any further delays, please provide your registered details. Once we have them, we’ll take ownership of your case and ensure your line is activated as quickly as possible.
Thank you.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. We understand how frustrating it is to be passed from one agent to another, especially when you’re trying to get your line activated after a move.
Your feedback is important, and we want to make sure this is resolved promptly.
To assist you without any further delays, please provide your registered details. Once we have them, we’ll take ownership of your case and ensure your line is activated as quickly as possible.
Thank you.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations