********** or ***********?

Need help, been waiting almost 3 weeks now for metrofibre to install my fibre line, got in contact only when payment was involved after payment thier numbers stopped working and Mweb as my isp apparently wants nothing to do with the situation, when i ask then they say i must sort it out with metrofibre, but metrofibre is just ignoring me and it feels like this is a fruadulant company luring people in to make payments but never deliver their service, 90% of the reviews on this company are negative and if i dont get help soon i will take further steps against this company.